ServiceNow OCM Specialist @ Remote Role

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Analytical Skill
Business Process
Collaboration
Communication
Conflict Resolution
Continuous Improvement
Customer Relationship Management (CRM)
Educate
FOCUS
Functional Requirements
IT Operations
IT Service Management
Innovation
Interviewing
Management
OCM
Optimization
Organizational Change Management
PMO
Problem Solving
Project Management
SaaS
ServiceNow
Stakeholder Engagement
Strategic Planning
Training
Workflow

Job Details

ServiceNow OCM Specialist @ Remote Role

Location Texas/Remote in US.

Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a ServiceNow OCM Specialist that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements

What we offer:

The opportunity to define and streamline change strategy, planning, and execution by managing stakeholder engagement, communications, training, and other change interventions, while integrating and standardizing change
Unrivalled investment and training in you and your career
Stimulating environment offering ongoing learning opportunities
Culture of innovation and inspiration
Competitive salary and generous benefits
A very flexible and creative environment for everyone


Role and Accountabilities:

Candidates will be experienced in leading OCM activities in ServiceNow engagements.
In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
Own end-to-end deliverables such as change impact assessment and communications plan, including managing timeline, liaising with training teams, taking part in design sessions, and interviewing key stakeholders, conducting user engagement surveys.
Proactively identify and mitigate risks to successful change, working collaboratively with technical teams and the project management team (PMO) to discern potential impacts stemming from change requests and/or configuration workarounds
Work within the team to conceive and develop consistent communications and change strategies / plans that are aligned with project workstreams, Talent strategies, and leading practices
Support the implementation of change and communications strategies
Ability to think both strategically and tactically, with strong analytical and problem-solving skills
Collaborate closely with stakeholders to understand business needs and translate them into functional requirements for ServiceNow implementation, particularly in IT Service Management, IT Operations Management, and HR Workflows.
Facilitate workshops and training sessions to educate stakeholders and users on new processes and ServiceNow functionalities.
Monitor and analyze post-implementation performance to identify areas for continuous improvement and optimization.
Act as a liaison between the technical team and business units, ensuring clear communication and understanding of process changes.

Qualifications

Skills and Experience Requirements:

Bachelor's degree with at least 5 years of OCM experience
OCM experience in ServiceNow engagements is a plus
Minimum of 4 years of experience in business process consulting or analysis, with a focus on IT service management systems, preferably including experience with ServiceNow.
Strong stakeholder / client management skills, including the ability to influence and build consensus
Excellent analytical and problem-solving skills
Effective communication skills (written and verbal)
Skills and Certifications

Relevant PROSCI certifications in OCM.

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