Technical Leader

We're seeking a Technical Leader for one of our direct clients. Please review the below job Description and revert with your interest for the same.

Job details:

Role: Technical Leader

Location: Iselin, NJ 08830

Long term contract

Summary

The Technical Lead (TL) role is key to the Service Delivery organization within the client Program. It is both reactive and proactive. It is a customer facing position in a demanding support organization. The primary role is communication, having the ability to articulate complex problems to the customer in pressure situations, to think clearly and logically and to help resolve problems when they occur.

Key Skills:

• Communication both written and verbal
• Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network)
• Service Level Management (Incident, Problem and Change Management)

Operational Responsibilities:

• Technical Management of live client services.
• Coordination of Command Center and Technical Teams for problem determination and recovery
• Identify and implement service improvements
• Own and drive all service incidents through to service recovery
• Planning and Implementation of weekend maintenance period tasks
• Manage change activity on live services
• Shift lead for Command Center team

Additional Responsibilities:

• Participate in 24/7 Rotating Shift Pattern
• Support end to end Project life cycle by working with project teams to assess, plan, document and implement new solutions/upgrades into the live client Services
• Provide leadership, mentoring and guidance to the wider Command Center Team and roles
• Participate in meetings requiring Technical Lead input for issues, solutions and planning affecting the Command Center and client Services