Date Posted: 11/05/2025
Hiring Organization: Rose International
Position Number: 490995
Industry: Software/Financial Services/IT Company
Job Title: Partner Program Ops
Job Location: Atlanta, GA, USA, 30308
Work Model: Hybrid
Work Model Details: Hybrid role: 3 days onsite per week
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 10
Min Hourly Rate($): 90.00
Max Hourly Rate($): 105.00
Must Have Skills/Attributes: B2B, Communications, SaaS, SME
Experience Desired: Program operations, partner management, or business operations roles (8+ yrs)
Required Minimum Education: Bachelor's Degree
Preferred Education: Master's Degree
**C2C is not available**
Job Description
Required Education:
Bachelor's degree
Preferred Education:
Master's degree
Required Experience, Knowledge & Skills:
8+ years of experience in program operations, partner management, or business operations roles-preferably in a B2B SaaS environment
Proven success in taking a new product to market and driving adoption, and designing and scaling operational workflows that support external partner ecosystems
Experience working with cross-functional teams (GTM Finance, Legal, Rev Rec, Product) and driving alignment in a matrixed environment
Data-driven decision-maker with a strong ability to analyze process efficiency and impact
Exceptional communication and organizational skills; ability to manage ambiguity and complexity with clarity
Preferred Experience, Knowledge & Skills:
Familiarity with revenue operations, compliance, and lifecycle management best practices is highly desirable
Experience taking a new product to market in multiple / international markets
Senior Partner Program Ops Role & Responsibilities:
Partner Lifecycle Management -
Design and manage the end-to-end partner journey (onboarding, active engagement, and offboarding) across both self-serve and managed models
Ensure accurate downstream system enablement (eg, provisioning, billing, tier access)
Partner with internal teams to enforce compliance policies and offboard partners no longer in good standing
Partner Tier & Benefits Management -
Develop and manage upgrade/downgrade mechanisms based on partner performance and engagement
Define operational processes to support tier eligibility assessments and transitions
Collaborate with GTM Finance, Marketing, and other teams to align tier benefits with partner goals and Client strategy
Access Fees & Operations -
Monitor and manage access fee exemptions and terms throughout the partner lifecycle
Support accurate revenue recognition and program compliance across commercial models
Partner Support & Communications -
Work across teams to help establish a Program Support Desk to triage partner inquiries and route technical/product issues to the right teams
Maintain a partner comms calendar and lead execution of technical, marketing, and program updates
Collaborate with SMEs and product teams to create and distribute clear, partner-friendly content
Operational Insights & Program Health -
Define, maintain, and report on program KPIs and health metrics
Monitor adoption and usage patterns to flag friction points and improvement areas
Track partner feedback and translate it into actionable improvements
Process Design, Automation & Scalability -
Identify and prioritize opportunities for automation and simplification of manual workflows (eg, onboarding flows, exemption reviews)
Design scalable operational models to support program evolution and partner growth
Serve as the connective tissue across systems, tools, and teams to ensure operational excellence and partner satisfaction
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
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