Technology Support Analyst

As an Associate Technology Support Analyst, you will support a wide range of technologies in a distributed environment. You will identify, troubleshoot, and resolve issues, take ownership of all IT building-related incidents, and follow standard ITSM policies and procedures.

What You'll Do

• Monitor system activity to ensure the availability and performance of IT business services; provide systems maintenance, support, and enhancements
• Install and upgrade software and hardware
• Monitor and troubleshoot system performance
• Develop and run automation scripts and reporting tools
• Collaborate with Site Reliability Engineering (SRE), Balanced Teams (BT), or Corporate Project teams on system and process design and implementation
• Understand system integration, learn new concepts quickly, and train others
• Apply solutions and recommendations to hardware and software based on system process knowledge
• Contribute to the development of new principles, concepts, policies, procedures, and standards
• Ensure comprehensive support tools are developed during the application development process
• Automate system monitoring, recovery, and optimization processes
• Provide technical support across all systems and processes; support incident response and identify root causes (user, procedural, environmental, local, global, or systemic)
• Understand golden signals and observability; participate in incident reviews and blameless retrospectives
• Reduce repetitive tasks through automation and improve self-service capabilities; simplify the ecosystem to reduce risk
• Perform additional tasks as assigned

Skills

• Desktop support
• Troubleshooting
• Hardware support

Top Skills

• Desktop
• Support
• Troubleshooting
• Hardware support

Additional Skills & Qualifications

Essential Functions
The following requirements represent key functions of the role. Additional responsibilities may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to perform the accountabilities listed in the "What You'll Do" section
• Ability to comply with dress code requirements
• Basic math and reading skills, legible handwriting, and basic computer operation
• Ability to maintain prompt and regular attendance and meet scheduling requirements
• Ability to learn and comply with all company policies, procedures, standards, and guidelines
• Ability to give and receive direction effectively
• Ability to work as part of a team and interact appropriately with others
• Ability to maintain composure and multitask in a fast-paced environment
• Ability to complete company training programs
• Ability to use a personal computer for communication, reporting, and other tasks
• Ability to plan, prioritize, and monitor activities across business units
• Ability to complete or oversee assigned projects in a timely manner
• Perform work in accordance with physical and cognitive requirements

Physical/Cognitive Requirements

• Ability to lift up to 50 lbs
• Ability to navigate stairways in an industrial facility
• Provide after-hours support as required

Experience Level

• Intermediate Level

Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Findlay,OH.
Application Deadline
This position is anticipated to close on Oct 3, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.