Senior ServiceNow Developer

Overview

Remote
On Site
Depends on Experience
Contract - W2

Skills

Agile
Artificial Intelligence
FOCUS
ITIL
JavaScript
SOAP
Scripting
Scrum
IT Service Management
ServiceNow
UI
User Experience
Web Portals
Workflow

Job Details

Position: Senior ServiceNow Developer W2
Type: Contract (W2)

About the Role
We are seeking a highly experienced Senior ServiceNow Developer with 12+ years of IT experience and deep expertise in designing, developing, and optimizing enterprise-scale ServiceNow solutions. The ideal candidate will bring a proven track record in leading complex ServiceNow implementations, integrating with enterprise systems, and mentoring junior developers, while ensuring alignment with best practices, governance, and security standards.

Key Responsibilities

  • Lead the design, development, and deployment of advanced ServiceNow applications and modules (ITSM, CSM, HAM/SAM, etc.)
  • Architect and implement custom solutions, including forms, workflows, business rules, client scripts, UI policies, ACLs, and notifications
  • Drive the development of sophisticated Service Portals, widgets, and catalog items with a focus on user experience and scalability
  • Architect and implement complex integrations with third-party systems using REST/SOAP APIs, Integration Hub, and custom spokes
  • Partner with stakeholders to gather requirements, define technical designs, and oversee solution delivery
  • Perform code reviews, enforce development standards, and mentor junior ServiceNow developers
  • Ensure platform performance, security, and compliance with enterprise standards
  • Manage large-scale data imports, transformation maps, scheduled jobs, and background scripts
  • Oversee unit testing, automated testing (ATF), peer reviews, and UAT cycles
  • Support and guide upgrade and patching strategies, ensuring seamless transition of custom developments
  • Maintain up-to-date documentation for all customizations and integrations
  • Stay ahead of the curve by evaluating new ServiceNow capabilities and recommending adoption strategies

Qualifications

  • 12+ years of IT experience with 8+ years in ServiceNow development and architecture
  • Deep expertise across multiple ServiceNow modules, including at least 3+ years in CSM
  • Proficiency with ServiceNow Flow Designer, Integration Hub, Service Portal, and scoped application development
  • Advanced experience with REST/SOAP integrations and enterprise integration patterns
  • Strong understanding of security models, ACLs, scoped access controls, and data separation
  • Skilled in JavaScript, Glide APIs, and both client-side and server-side scripting
  • Familiarity with ServiceNow Translation Framework and multilingual deployments
  • Proven experience in platform upgrades, deprecations, and remediation strategies
  • Certifications: ServiceNow CSA (required), CAD or Implementation Specialist (preferred)
  • Exposure to AI Search, Next Experience UI, and Workspaces a plus
  • Understanding of ITIL processes and Agile/Scrum methodologies

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