Communications Specialist

We are seeking a Senior Business Communications Specialist with extensive experience in technical writing and content development across multiple platforms. This role is responsible for leading business communications initiatives, producing high-quality technical and professional documentation, and ensuring consistent content standards across digital, training, and technical deliverables. The ideal candidate brings strong SDLC knowledge, content management expertise, and exceptional written and verbal communication skills.

Key Responsibilities

• Lead and manage business and technical communications projects from planning through delivery.
• Produce technical documentation aligned with software development lifecycles (SDLC) including Agile, DevOps, Lean, Iterative, and Waterfall.
• Create, edit, and maintain a wide range of content, including:
• Technical documentation (policies, SOPs, user guides, manuals, API documentation)
• Training materials (videos, instruction sets, tutorials)
• Business and executive communications (one-pagers, summaries, reports)
• Digital content for websites, mobile applications, social media, and digital displays
• Manage and govern content using collaboration platforms such as SharePoint Online, Team Foundation Server (TFS), and Office 365.
• Develop, apply, and enforce style guides and design standards to ensure consistency and quality.
• Collaborate with subject matter experts, developers, and cross-functional teams to translate complex technical concepts into clear, audience-appropriate content.
• Proofread and edit large technical documents for accuracy, clarity, tone, and compliance with standards.
• Conduct technical research to support documentation and content creation.
• Support video production and editing using tools such as Camtasia.
• Provide limited desktop support related to software, hardware, and configuration issues as needed.

Required Qualifications

• 7+ years of experience in technical writing or business communications.
• Strong experience producing documentation across multiple SDLC methodologies.
• Demonstrated expertise in content management principles and practices, including training others.
• Hands-on experience with SharePoint, TFS, and collaboration tools.
• Proficiency with tools such as Adobe Creative Suite, Office 365, and video editing software.
• Exceptional written and verbal communication skills.
• Strong attention to detail and ability to manage multiple deliverables simultaneously.

Preferred Qualifications

• Experience working in regulated or highly structured environments.
• Familiarity with Agile methodologies.
• Experience administering or managing SharePoint content.
• Bachelor s degree in Information Systems, Computer Science, or a related field (highly desirable).