IT APPLICATIONS OPERATIONS Analyst

A. SUMMARY
The Career IT Application Operations Analyst conducts basic and intermediate tasks under direction of a
more senior Application Operations Analyst. Adheres to Work Instructions and/or processes as defined
in Run Books and Playbooks. Applies technical skills to resolve application and data related problems of
well-defined scope as specified by procedural guidelines or under direction of a more senior Application
Operations Analyst. Escalates to more experienced resources on unusual or more difficult problems.
Fields a broader range of assignments and may be asked to develop solutions. Individuals may begin to
be responsible for scoping work. Follows existing Application Development Frameworks, Coding
Guidelines and Database Standards when developing.

B. JOB DUTIES
1. Analyzes existing SmartMeter application interfaces and tools, prepares logical models and
procedures, creates SQL code and scheduling scripts, and tests/debugs the application
interfaces and tools.
2. Diagnoses, isolates and corrects data and performance faults in the systems involved.
3. Prepares and obtains approval of system and development documentation.
4. Executes planned and ad-hoc corrective maintenance to sustain continuous system
operations.
5. Analyze, evaluate, debug and diagnose bugs, incidents and exceptions in existing SmartMeter
applications, interfaces, processes, and procedures.
6. Identify and correct any discrepancies in the data collected, reported and processed in the
SmartMeter systems.
7. Interacts with users, business stakeholders and team members, typically discussing and
reporting progress of requests and individual incidents.
8. Executes quality control tasks as directed.

9. Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as
agreed to with Meter to Cash Customer Care organization metrics and service level
agreements.
10. Provide back up support and recommendations for failed processing related to the 24-hour
clock packages to be processed timely to ensure customer web presentment and bill print of
accurate usage file data
11. Develops conversion and implementation plans.
12. Assist in the definition, development, and documentation of SmartMeter systems business
requirements, objectives, deliverables, and specifications on a project-by-project basis in
collaboration with internal users and departments.
13. Proposes enhancements to procedures, processes and tools based on experiences with
current methods.
14. Provide timely, professional, straight forward (non-technical) communications
15. May also interact with suppliers and contractors when warranted.

C. KNOWLEDGE/ABILITIES
Has familiarity and working knowledge of infrastructure components such as Linux servers, Networks,
Backups and Oracle databases.
Has excellent written and verbal communications skills.
Is able to work and communicate across multiple departments.
Has excellent analytical, problem-solving and technical troubleshooting skills
Is able to work independently and as part of a team.

D. REQUIREMENTS
BA/BS in Computer Science, Business, or equivalent experience;
5+ years experience designing, deploying, troubleshooting applications, infrastructure technologies,
operations support and analysis experience. Experience with design and deployment of large scale and
complex infrastructure-application systems.