IT Support Specialist/Jira - Manhattan - CONTRACT

Overview

On Site
$30 - $50
Full Time
No Travel Required

Skills

JIRA
TECH SUPORT
DESKTOP SUPPORT
HELP DESK
SUPPORT

Job Details

IT Support Specialist

Location: New York, NY (Onsite)
Employment Type: Full-Time

About the Role

We are seeking a motivated and customer-focused IT Support Specialist/JIRA to join our team in New York. This is an exciting opportunity for someone with a strong foundation in IT and a passion for helping users solve technical challenges.

If you enjoy troubleshooting, supporting end-users, and working with a dynamic team, we d love to hear from you!

Minimum Qualifications

  • At least 2 years of experience in Information Technology and Customer Service.

  • Proof of eligibility to work in New York State.

  • Bachelor s Degree in Computer Science, Information Systems, Management Systems, Information Technology, or Cybersecurity.

Key Responsibilities

  • Provide technical assistance to users via phone, email, chat, and in-person.

  • Actively monitor and respond to tickets in the JIRA ticketing system.

  • Install, configure, and set up new hardware, software, and peripherals.

  • Diagnose and resolve hardware, software, and network issues.

  • Document technical problems, solutions, and user guides for future reference.

  • Perform other duties as assigned.

Required Skills & Abilities

  • Technical Expertise: Solid knowledge of computer hardware, software, operating systems, and networks.

  • Problem-Solving: Strong analytical and logical reasoning skills.

  • Communication: Excellent written and verbal communication skills for both technical and non-technical audiences.

  • Customer Service: Patience, empathy, and a strong focus on end-user satisfaction.

  • Organizational Skills: Ability to prioritize tasks, manage requests, and keep accurate records.

  • Adaptability: Comfortable working under pressure in a fast-paced environment.

Additional Information

  • This is a full-time, in-person position.

  • Parking is not provided, but the office is easily accessible by mass transit.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.