Production / Technical Support II

Overview

On Site
$16.17 - $23.1 hr
Full Time
Contract - Independent
Contract - W2
Contract - 12+ mo(s)

Skills

Incident Management
Supervision
Management
Technical Analysis
Analytics
Phone Support
Recovery
Technical Support
Help Desk
Customer Service
Communication
Organizational Skills
Network
Telecommunications

Job Details

Title :Production / Technical Support II

Location: Midwestern/Southeastern United States (Onsite)

Employment Type: Contract

Compensation
Pay Range:$16.17-$23.10/Hrs

Description:
* Responsible for managing daily operations of technology platforms.
* Engage in Problem/Incident Management, Release/Deployment, and Application Monitoring.
* Identify potential production failures and create incident tickets.
* Communicate effectively with internal operations teams.
* Perform troubleshooting, analysis, and resolution using advanced skills.
* Support new and existing equipment and software under moderate supervision.
* Work on moderately complex problems requiring analysis of identifiable factors.

Key Responsibilities:
* Manage and resolve escalations and incidents.
* Perform technical analysis and troubleshooting.
* Support operational readiness and service analytics.
* Provide excellent customer service and phone support.
* Navigate multiple applications and software suites effectively.
* Maintain network stability and perform technical recovery tasks.

Qualifications
* Experience in technical support or helpdesk environments.
* Strong customer service, communication, and organizational skills.
* Ability to troubleshoot network stability issues.
* Proficiency in using telecom and general software applications.

Core Technologies
* Telecom | General Software Applications

Benefits:
Learn more about our benefits offerings here

EEO Statement:
Learn more about our EEO policy here

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.