Intern - Technology Service Analyst

Intern- Technology Service Analyst

2026 Paid Summer Intern

May thru mid-August

This internship is not eligible for relocation assistance. Local candidates preferred.

Zions Bancorporation's Internship and Banker Development Program positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet the ever-changing demands of a technology-driven world. We are grounded in the belief that "improving the work is the work" as we drive to create simple, easy, and fast solutions for our customers. Your ability to adapt, learn, and innovate helps increase revenue, reduce operational costs, and mitigate risk.

ETO provides opportunities for you to own your career growth through Diversity, Equity, and Inclusion, Women in Technology, and Workforce of the Future initiatives that allow you to network across the organization, volunteer in our community, and build your technical and soft skills. Together we are building a culture that values diversity and creates a space of belonging for all our team members. We believe that investing in your success is an investment in our customers and our business. Our people are what sets us apart and make us great.

We are seeking a motivated and curious Technology Service Analyst (TSA) intern to join our Retail Application Engineering Support team. As a vital member of one of our agile teams, the TSA will play a key role in maintaining and providing solutions for the company's commercial lending technology systems. If you have a knack for problem-solving and a passion for technology, we want to hear from you.

What You'll Do

• Manage various system functions, including incident, change, system, and project management.
• Troubleshoot and document issues related to websites, applications, user access and make recommendations for improvements and changes as needed.
• Document and escalate incidents as necessary to ensure timely resolution.
• Coordinate issue resolution and validate service restoration processes.
• Assist in troubleshooting server, data transmission and firewall access issues.
• Provide application support for our internal customers.
• Collaborate with vendors as needed to resolve technical issues.
• Facilitate enhanced change management requests and perform post-change validations.
• Monitor applications and infrastructure, coordinating with Enterprise Technology, Operations and Business units to manage system issues and changes.
• Perform other duties as assigned to support the team and organization.

Qualifications:

• Pursuing a Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, Business Communication, or other related field and some experience in business analysis, processes, procedures, project management, etc. or other directly related experience.
• Strong problem-solving skills and a proactive approach to incident management.
• Familiarity with project management methodologies and tools.
• Requires analytical, organizational, trouble shooting, and problem-solution skills.
• Ability to elicit, gather and analyze data.
• Excellent communications skills, both written and verbal.
• Leverage analytical and critical thinking skills to troubleshoot technical issues, assess system performance, and contribute to strategic technology decisions.
• A combination of education and experience may meet requirements.

Preferred Qualifications:

• Ability to work within tight deadlines.
• Ability to mediate communication between the operations, business, risk and key technology areas.
• Previous experience with data reporting and data reporting tools.
• Experience with applications support with strong knowledge of setup and integration.
• Knowledge of business systems incident, change management, project and system management.
• An understanding of web applications, database systems, and network troubleshooting is a plus.
• Ability to write basic SQL queries.
• Experience in maintaining Microsoft IIS servers is a plus.