ServiceNow Procure-to-Pay (P2P) Business Process Lead

ServiceNow Procure-to-Pay (P2P) Business Process Lead
Remote
Long Term

Key Responsibilities:

• Lead the end-to-end Procure-to-Pay (P2P) process transformation leveraging the ServiceNow platform.
• Engage with business stakeholders to gather requirements and define to-be processes in alignment with best practices.
• Design and implement ServiceNow workflows related to procurement, vendor onboarding, purchase requests, purchase orders, and invoice processing.
• Translate business requirements into ServiceNow configurations or customizations.
• Collaborate with technical teams, architects, and developers to ensure successful delivery of P2P capabilities.
• Define and monitor KPIs and metrics to assess P2P process performance and identify areas for improvement.
• Support testing, training, change management, and deployment activities.
• Ensure compliance with internal controls and procurement policies.
• Act as a subject matter expert in P2P and ServiceNow processes.

Required Skills & Experience:

• 8+ years of experience in Procurement or Finance process consulting.
• 5+ years of hands-on experience in ServiceNow, preferably in Procurement, Source-to-Pay, or Vendor Management modules.
• Strong understanding of P2P processes including requisition, purchase order, invoice, and payment flows.
• Proven ability to lead process design workshops and drive business process improvements.
• Experience integrating ServiceNow with ERP systems (e.g., SAP, Oracle, Workday).
• Excellent communication and stakeholder management skills.
• ITIL or ServiceNow certifications are a plus

Best Regards,
Praveen