Quality Assurance Analyst (Voice & Chat)

Title: Quality Assurance Analyst (Voice & Chat)

Location: Hartford, CT (Must be onsite in Hartford, CT 3 days a week)

Duration: 6+Months

Description:

They are doing mostly manual now, but they are moving to more automation so they need a solid Automation QA.

Must be willing to do both manual and automation testing. 5 years experience

Experience with Test planning including Test Plans, Test Data Requirements, Test Scenarios, Test Cases, Test Results, Test Strategy and Test Summary reports) leveraging user stories, business requirements, UX design specifications

Candidates must have experience with Hammer On Demand

Please make sure this experience is clear on the Resume and the Summary / MOATS.

Agile experience preference is SAFe

Healthcare Experience is required

Key Responsibilities:

Ability to create, execute and automate complex functional and regression test scenarios to avoid leaked defects.

Ensure test coverage and execution of test cases that exercise all critical inter-system integration points.

Accountable for initiatives of high complexity, high risk, and high visibility; handle multiple initiatives of varied complexity simultaneously; provide feedback on and suggestions for improving QA Procedures to IT Leads

Review and provide feedback on requirements, technical design, and specifications through User Story / Backlog Refinment sessions

Responsible for Test planning including Test Plans, Test Data Requirements, Test Scenarios, Test Cases, Test Results, Test Strategy and Test Summary reports) leveraging user stories, business requirements, UX design specifications

Conduct Manual and automated testing

Strong understanding of Defect Workflow, Agile methodology

Identify and document all defects and customer experience concerns

Manage the test artifacts and approval process

Required Qualifications:

5+ years in the software industry with Quality Assurance experience including

creating test plans, test cases, tracking defects, reporting status to various levels in the organization

Experience testing Natural language speech recognition, conversational AI and cognitive solutions

Experience with automated test tools including Hammer On Demand

Experience with Text to Speech, Speech to Text

Experience with leveraging Postman for API testing

Experience working in SAFe / Agile

Understanding of Rally for project and test management

Experience writing and executing IVR test cases

Knowledge and experience testing software applications within the Healthcare industry