Overview
Hybrid
Up to $100,000
Full Time
Skills
Cisco
Cyber Security
IT Operations
Leadership
NOC
Service Delivery
SonicWall
VMware
help desk
network operations center
field tech
field technician
Manager
Lead
Supervisor
Service Desk
PC Technician
Operations
Cloud Computing
Microsoft Office
Job Details
IT Operations Manager role- permanent- hybrid- up to around $100k with a full benefits package including a 401k with 5% match, health benefits and 20 days PTO to start. Additional benefits and perks are available. This company has a strong community presence and bold plans for growth, and is looking for someone to lead the charge for their NOC and Service teams. This role blends leadership, technical expertise, and a strategic mindset to help take the service delivery function to the next level.
Why Join Us?
- Growth opportunities as the company expands
- Culture built on strong core values
- Flexibility in PTO and a team focused atmosphere
- Involvement in high-impact projects and client success stories
- A variety of daily work spanning technical, managerial and operations
What You'll Do as the IT Operations Manager:
- Lead and support a small team of technicians
- Contribute technically (up to 25%) as needed for escalations, covering for absences or increased workflow, and represent the team in some client communications
- Monitor SLAs and team performance, update processes as needed
- Plan and allocate team resources
- Coach and train the team, and quality-check service delivery
- Collaborate with sales and leadership teams on technical needs and opportunities, supporting gross margin goals through efficient service delivery
- Occasionally travel to clients (up to 25% of time), most within 2 hours to cover for techs on PTO, or to tag along with a sales rep, etc.
A qualified IT Operations Manager will bring:
- Proven experience in IT service leadership (5+ years), ideally within consulting
- A strong technical background this individual should have worked with several technologies including: SonicWALL, Ubiquiti, Cisco, Cybersecurity products, VMware, Office 365, and cloud products.
- Experience as a lead, supervisor, or manager who has remained hands on and can still jump in technically
- A four year degree in technology
How to Apply to the IT Operations Manager role:
Click the Apply button below and submit a resume that highlights your blend of managerial, operations and technical experience, and tailoring it to the technologies this client is seeking.
Not quite ready?
Reach out to a recruiter at or to have a confidential conversation about your career goals.
With decades of industry experience, JFC Global, the largest locally owned and operated niche tech recruiting company, has built well-established relationships with technical hiring managers and HR professionals in our area. JFC Global has received a 9.6 NPS rating from the professionals we work with and pride ourselves on operating with the highest ethics and integrity within the recruiting industry. We look forward to putting our local connections to work for you!
Direct W2 only
Sorry, our client does not offer C2C, 1099 or sponsorship
EOE.
Reach out to a recruiter at or to have a confidential conversation about your career goals.
With decades of industry experience, JFC Global, the largest locally owned and operated niche tech recruiting company, has built well-established relationships with technical hiring managers and HR professionals in our area. JFC Global has received a 9.6 NPS rating from the professionals we work with and pride ourselves on operating with the highest ethics and integrity within the recruiting industry. We look forward to putting our local connections to work for you!
Direct W2 only
Sorry, our client does not offer C2C, 1099 or sponsorship
EOE.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.