Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 1 Month(s)
Skills
Agile
Analytics
Articulate
Artificial Intelligence
Business Architecture
Call Center
Cloud Computing
Critical Thinking
Job Details
We are looking for a Salesforce Architect for our client in Woodland, CA
Job Title: Salesforce Architect
Job Location: Woodland, CA Job Type: Contract Job Description: Pay Range: $75hr -$80hr
Responsibilities:
- Lead architecture design and endtoend solutioning for the enterprise contact center ecosystem including but not limited to Salesforce CRM SFMC Financial Service Experience cloud all integrations.
- Serve as technical advisor and SME on architecture best practices particularly for highvolume realtime customer engagement platforms.
- Map data flow and integration architecture between technology stack to drive personalization and insightdriven agent.
- Define and maintain reference architectures technology standards and patterns that support scalability security and performance goals.
- Partner with product managers developers and security teams to align technical design with business goals and compliance requirements.
- Proactively identify architectural risks technical debt and modernization opportunities across the contact center.
- Evaluate new technologies and architectural approaches to improve service quality agent efficiency and data intelligence.
- Guide implementation teams and provide governance and oversight throughout the delivery lifecycle.
- Developing application technology roadmaps that address buyvsbuild decisions and risk management.
- Monitor and optimize call center systems for instrumentation analytics performance scalability and reliability.
- Create and maintain detailed documentation of architecture processes and standards.
- Innovation Stay updated with industry trends and emerging technologies to continuously improve data architecture practices.
- Aligning solutions with industry best practices and Salesforce platform capabilities.
- Understanding business needs and translating them into technical solutions.
- Determine which Salesforce and thirdparty technologies to leverage in the architecture landscape based on product knowledge industry experience, industry-standard EA frameworks and Salesforce EA methodologies.
- Articulate business architecture missionvision capability models capability assessments and technical architecture current and future state diagrams solution best practices reference architectures design patterns.
- Conduct architecture workshops and other enablement sessions Mentor and guide junior enterprise architects.
- 8 years in Architecture IT field.
- 8 years of experience designing and implementing call center platform architectures including integrations with many systems such as telephony Live Chat Knowledge Management data warehousing integration platform.
- 5 years of experience with Salesforce platform ecosystem Sales Cloud Service cloud Marketing cloud Financial cloud Data cloud.
- Experience designing and implementing integrated contact center solutions leveraging both the Salesforce Service Cloud platform and AI suites such as Google Clouds AI suite.
- Good understanding of enterprise application integration technologies and common EA topics such as personabased journeys process orchestration master data management analytics and insights artificial intelligence etc.
- Good understanding of security processes standards issues involved in multitier cloud or hybrid applications.
- Good understanding of AI concepts solutions including ML LLM and agentic architectures.
- Experience with Agent Force Einstein is a huge plus.
- Experience with DevOps and Agile SDLC lifecycle.
- Experience with setting coding standards code versioning code reviews.
- Demonstrated critical thinking to understand analyze evaluate and negotiate in complex situations.
- Demonstrated a sense of urgency as appropriate.
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