Overview
On Site
USD 35.00 per hour
Full Time
Skills
ITIL
Incident Management
Bridging
Master Data Management
Mobile Device Management
AirWatch
Technical Support
Microsoft Office
Network
DHCP
DNS
Dragon NaturallySpeaking
WAN
Computer Networking
Customer Service
Communication
Interactive Voice Response
Computer Hardware
Laptop
Problem Solving
Conflict Resolution
Remote Access
LAN
Wireless Communication
Issue Tracking
Phone Support
Management
Active Directory
Microsoft Exchange
Asset Management
Repair
Job Details
Date Posted: 10/21/2025
Hiring Organization: Rose International
Position Number: 490288
Industry: Government/Staffing
Job Title: Desktop Engineer
Job Location: Newark, NJ, USA, 07102
Work Model: Onsite
Shift: 3rd Shift (Tuesday to Saturday 12 am to 8 am)
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 35.00
Max Hourly Rate($): 55.00
Must Have Skills/Attributes: Avaya, Change Management, Desktop Support, DHCP, DNS, Incident Management, ITIL, IVR, LAN, WAN
Experience Desired: MDM experience, specifically AirWatch (2 yrs)
Preferred Education: Associate's Degree
**C2C is not available**
Job Description
*** Only qualified Desktop Engineer candidates currently located in the Newark, NJ area will be considered due to the position requiring onsite Presence***
Preferred Education:
College degree
Required Skills:
Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts (5 Years)
Experience taking user calls utilizing an IVR system, preferably Avaya (5 Years)
Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges (5 Years)
Preferred Skills:
MDM experience, specifically AirWatch
Required Experience:
4-6 years of experience providing end-user support
Experience with Windows Active Directory& Office 365
Experience troubleshooting network issues in large office /Enterprise setups
Experience supporting and troubleshooting printer systems
Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts
Strong customer service and communication skills
Experience taking user calls utilizing an IVR system, preferably Avaya
Must be able to cover one weekend shift and holidays that land on your coverage days
Ability to help employees solve hardware and software problems and fulfill requests
The Desktop Engineer for the 3rd shift of our client's 24x7 Team will provide level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary. Must have proven experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
Job Duties:
Troubleshoot Desktop LAN, server, wi-fi, and connectivity issues
Utilize the ticketing system to track email submissions and manage phone support efforts
Manage Windows Active Directory and Exchange
Work closely with other IT employees on system maintenance and configuration projects
Work closely with other employees on interdepartmental projects
Maintain accurate asset management records
Work with vendors and manufacturers on repair and maintenance of IT equipment
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 490288
Industry: Government/Staffing
Job Title: Desktop Engineer
Job Location: Newark, NJ, USA, 07102
Work Model: Onsite
Shift: 3rd Shift (Tuesday to Saturday 12 am to 8 am)
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 6
Min Hourly Rate($): 35.00
Max Hourly Rate($): 55.00
Must Have Skills/Attributes: Avaya, Change Management, Desktop Support, DHCP, DNS, Incident Management, ITIL, IVR, LAN, WAN
Experience Desired: MDM experience, specifically AirWatch (2 yrs)
Preferred Education: Associate's Degree
**C2C is not available**
Job Description
*** Only qualified Desktop Engineer candidates currently located in the Newark, NJ area will be considered due to the position requiring onsite Presence***
Preferred Education:
College degree
Required Skills:
Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts (5 Years)
Experience taking user calls utilizing an IVR system, preferably Avaya (5 Years)
Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges (5 Years)
Preferred Skills:
MDM experience, specifically AirWatch
Required Experience:
4-6 years of experience providing end-user support
Experience with Windows Active Directory& Office 365
Experience troubleshooting network issues in large office /Enterprise setups
Experience supporting and troubleshooting printer systems
Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts
Strong customer service and communication skills
Experience taking user calls utilizing an IVR system, preferably Avaya
Must be able to cover one weekend shift and holidays that land on your coverage days
Ability to help employees solve hardware and software problems and fulfill requests
The Desktop Engineer for the 3rd shift of our client's 24x7 Team will provide level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary. Must have proven experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
Job Duties:
Troubleshoot Desktop LAN, server, wi-fi, and connectivity issues
Utilize the ticketing system to track email submissions and manage phone support efforts
Manage Windows Active Directory and Exchange
Work closely with other IT employees on system maintenance and configuration projects
Work closely with other employees on interdepartmental projects
Maintain accurate asset management records
Work with vendors and manufacturers on repair and maintenance of IT equipment
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.