Overview
On Site
Contract - W2
Contract - Independent
Skills
Attention To Detail
Collaboration
Training
Regulatory Compliance
Reporting
Active Directory
Microsoft Windows
Operating Systems
Management
Service Desk
Documentation
Communication
Help Desk
Technical Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst to provide top-notch technical support and troubleshooting assistance to end-users in Pittsburgh, Pennsylvania. This role requires a proactive individual with expertise in resolving service desk tickets and managing Windows-based systems. As this is a long-term contract position, it offers stability and the opportunity to contribute to a collaborative, detail-oriented environment.
Responsibilities:
Respond promptly to service desk tickets and provide effective resolutions to technical issues.
Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory.
Assist users with basic system troubleshooting and maintenance tasks.
Ensure system configurations and updates comply with organizational policies.
Maintain detailed records of support requests and resolutions.
Collaborate with team members to improve service desk processes and user satisfaction.
Provide guidance and training to end-users on system usage and best practices.
Perform routine checks to identify and address potential technical vulnerabilities.
Support organizational compliance by assisting with necessary background and child abuse clearances.
Monitor system performance and report any anomalies to the relevant teams.
Requirements
Proficiency in Active Directory and Microsoft Windows environments.
Strong knowledge of Windows 10 operating system.
Experience with basic troubleshooting and resolving technical issues.
Familiarity with managing and responding to service desk tickets.
Ability to maintain accurate documentation of support activities.
Excellent communication and interpersonal skills for end-user support.
Willingness to complete fingerprinting, background checks, and child abuse clearances.
Previous experience in a help desk or technical support role is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to provide top-notch technical support and troubleshooting assistance to end-users in Pittsburgh, Pennsylvania. This role requires a proactive individual with expertise in resolving service desk tickets and managing Windows-based systems. As this is a long-term contract position, it offers stability and the opportunity to contribute to a collaborative, detail-oriented environment.
Responsibilities:
Respond promptly to service desk tickets and provide effective resolutions to technical issues.
Troubleshoot and resolve problems related to Microsoft Windows 10 and Active Directory.
Assist users with basic system troubleshooting and maintenance tasks.
Ensure system configurations and updates comply with organizational policies.
Maintain detailed records of support requests and resolutions.
Collaborate with team members to improve service desk processes and user satisfaction.
Provide guidance and training to end-users on system usage and best practices.
Perform routine checks to identify and address potential technical vulnerabilities.
Support organizational compliance by assisting with necessary background and child abuse clearances.
Monitor system performance and report any anomalies to the relevant teams.
Requirements
Proficiency in Active Directory and Microsoft Windows environments.
Strong knowledge of Windows 10 operating system.
Experience with basic troubleshooting and resolving technical issues.
Familiarity with managing and responding to service desk tickets.
Ability to maintain accurate documentation of support activities.
Excellent communication and interpersonal skills for end-user support.
Willingness to complete fingerprinting, background checks, and child abuse clearances.
Previous experience in a help desk or technical support role is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.