Network Deployment Coordinator

ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Point of contact (POC) for Network/Telephony Store Activity (Construction/Deployment/Break-Fix)
Proactively coordinate with construction resources for implementation of stores networking and telephony
Configure network and telephony hardware across US and Canada markets
Order network and telephony circuits to meet deadlines and coordinate implementation
Research, diagnose, resolve or escalate technical and procedural networking issues
Address service level escalations and escalate unresolved issues per guidelines
Utilize available resources for prompt resolution of inventory constraints
Develop relationships with key Business Partners in all departments within responsibility areas
Effectively identify, communicate, and mitigate risks to meet deadlines
Financial tracking of all procured network hardware and services

2. Vendor Management
Management of shipping and receiving of warehouse activity
Address service level escalations as required and drive to resolution
Establish and maintain effective lines of communication with multiple vendors
Engage in network escalations and troubleshooting with vendors

3. Reporting and Misc. Projects
Update and maintain various means of inventory/reporting management Excel/PowerBI/Smartsheet/other
Summarize complex environment of many moving parts with dependencies
Track project status and effectively and actively report back to leadership
Provide weekly status summary reports for network related activities and changes

ORGANIZATION RELATIONSHIPS: Interface with all levels of IT, Store personnel, Brand Operations, Corporate Architecture and Construction and other IT and non-IT groups

REQUIRED QUALIFICATIONS:
1) Knowledge, skills & abilities:
Excellent verbal and written communication skills
Analytical problem-solving skills and resourcefulness
Must be self-motivated with the ability to work independently
Proficient in Microsoft Office Applications with advanced knowledge of Microsoft Excel and PowerBI knowledge preferred ability to use and create formulas, pivot tables, graphs, queries, macros
Ability to act quickly and professionally to identify and multitask multiple priorities
Able to deal with ambiguity and adapt to change
Capable to learn technical and procedural store retail environment

2) Minimum educational level:
A BA/BS degree or equivalent work experience is preferred

3) Experience:
At least 4 years of previous IT experience is preferred
At least 2 year of networking experience is preferred Routers, Switches, LAN/WAN, IP, Zoom Telephony systems
Previous project management or coordination is preferred