D365 CRM Business Analyst - Hybrid in Wayne, NJ

My client is hiring for a Dynamics CRM Business Analyst located in Wayne, NJ

Base salary up to $115k

Hybrid role - 3 days/week onsite

About the role:

• Innovation Hub: Engage in a role where you'll drive enhancements to our cutting-edge sales systems, leveraging data-driven decisions and the latest tools and technologies.


• Collaborative Ecosystem: Collaborate with stakeholders, vendors, and developers to deliver exceptional solutions that optimize sales efficiency.


• Flexibility & Convenience: Enjoy a hybrid schedule of 3 days in office and 2 days remote, offering the flexibility you desire.

Responsibilities:

• System Enhancement: Analyzing sales system needs, proposing solutions, and ensuring our CRM remains optimized.


• Vendor Coordination: Working closely with vendors and developers to monitor progress and ensure stakeholder satisfaction.


• Training & Documentation: Creating effective training materials and evaluating their effectiveness.


• Platform Mastery: Managing CRM customization and administration for smooth operation.


• Second Level Support: Resolving service requests within SLA and documenting system bugs.

Requirements:

• Based in New Jersey


• Experience working cross-functionally with a Sales team.


• 3+ years of CRM experience, primarily in Microsoft Dynamics 365 and Power Platforms.


• Bachelor's Degree and/or advanced certifications in Microsoft Dynamics CRM.


• Hands-on experience with Microsoft Dynamics 365 CRM modules and Power Apps.


• Experience with SaaS and/or PaaS environments.


• Proficiency in SQL, .Net, D365, CRM SDK, CRM Plugins, Power Apps, and Power Automate.


• Experience in conceptual architecture design and technical solutions.


• Ability to work effectively in a team on large, complex technology projects.


• Strong problem-solving and troubleshooting skills.


• Experience gathering requirements and writing Functional Specifications.


• Well-organized and analytical with an ability to adapt quickly.


• Eager for continuous learning opportunities.

Compensation Benefits:

• Competitive salary and company bonus program.


• Annual Cost of Living Increase.


• Retirement Plan with company contribution of approximately 10% of annual compensation.

Health Benefits:

• Low-cost medical coverage for employees, spouses, and families.


• Health Reimbursement Account (HRA).


• Prescription Plan.


• Dental and vision coverage.


• Tax advantages through Flexible Spending Accounts.

Perks & Benefits:

• 20 Paid days off per calendar year.


• 8 Paid holidays.


• Employee Discount.


• Hybrid work schedule.