IT Services Manager

Overview

On Site
Up to $140,000
Full Time

Skills

ITIL
IT Service Management
Information Technology
Change Management
Cloud Computing
Conflict Resolution
KPI
JIRA
IT Infrastructure
Process Modeling
ServiceNow
SLA
Vendor Management

Job Details

Required Skills

Partnership & Collaboration:

  • Strong cross-functional collaboration with internal teams

  • Effective vendor management and stakeholder engagement

Technical Expertise:

  • In-depth knowledge of IT infrastructure (servers, storage, networks, cloud)

  • Proficiency with ITSM tools like ServiceNow and JIRA Service Desk

  • Experience using infrastructure monitoring tools

  • Familiarity with ITIL frameworks and data analysis

Analytical Abilities:

  • Skilled in root cause analysis and performance metrics tracking

  • Focused on continuous process improvement and KPI management

Leadership & Management:

  • Proven team management and mentoring capabilities

  • Ability to handle escalations under pressure

  • Experience in driving change management initiatives

Communication & Training:

  • Exceptional verbal and written communication skills

  • Committed to delivering excellent customer service

  • Experienced in professional training and instructional delivery

Innovation & Problem Solving:

  • Creative approach to process design and automation

  • Development of self-service support models

Requirements Gathering:

  • Adept at assessing business needs and defining SLA/OLAs

  • Strong understanding of compliance and regulatory requirements

Required Qualifications

Education:

  • Bachelor s degree in Information Technology, Computer Science, or a related field (mandatory)

Experience:

  • 7+ years of overall IT experience

  • Minimum 3 years in IT Service Management

  • At least 2 years of experience in mentoring or team instruction

  • 2+ years in delivering professional technical training or certifications

  • Demonstrated success in managing escalations, incident responses, and IT infrastructure within high-paced environments

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