Service Desk Support Tech

SNAPSHOT:
3 month Contact to Hire
ONSITE Mon-Thurs in Portland, OR
Must have a vehicle to travel between work sites
O365 Support Experience REQUIRED

JOB OVERVIEW:
The Service Desk Support Tech position/role resides in the International IT Operations and Customer Support Services Team providing dedicated full time Tier I and Tier II support to more than 1,300 employees and clients across the US and Asia. The Service Desk Support Tech will skillfully and effectively monitor and maintain availability and access to key business systems and services across several continents and within multiple business environments to include Operations, Distribution, Warehousing and Supply Chain Management.

• Provide remote and deskside support for a Microsoft environment, including Windows, Intune, Azure, and O365
• Maintain system performance through system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; escalating application problems to vendor
• Configure user accounts, assign permissions and ensure accessibility to assigned applications and systems
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary
• Interface with end users other IT professionals to ensure that issues are resolved and that key stakeholders are kept informed
• Provide direct telephone support to internal customers, log and classify all issues within an internal ticketing system
• Exchange information and share knowledge with IT team members to maximize knowledge and effectiveness

SKILLS/QUALIFICATIONS:

• 4 year degree or equivalent combination of education and direct experience
• Requires 3-5 years of relevant technical experience in the administration of O365 (Intune and Azure a big plus)
• Previous, verifiable technical support experience in a medium-to-large sized IT environment using Microsoft technologies
• Working knowledge of IT Concepts, ie: Database, Web Servers, Server-Client Communications, Cloud, and Networking (TCP/IP, LAN/WAN, VPN)
• Basic Server knowledge (Print Servers)
• Strong understanding of wireless (LAN, Wi-Fi)
• Strong Customer Service Skills are a must!