Voice Engineer

Overview

Remote
$40,000 - $60,000
Contract - Independent
Contract - W2

Skills

webex

Job Details

Hi

Hope You are doing well!
Please find below JD and let me know your thoughts

Role: Voice Engineer
Location: Remote
Visa: USC

Job Description:
Gaps or Mismatches
1. Webex Contact Center:
No explicit mention of Webex Contact Center experience, which is listed as a priority.
Closest related experience is NICE contact center migration, but that s a different platform.
I have a Webex contact center project to implement Ai and will need someone to have Webex contact center certification or experience, preferably both.
2. MS Teams Voice and Zoom:
No mention of experience with Microsoft Teams Voice or Zoom Phone, which are part of the required stack. We are a Webex calling for PSTN calls but for internal and executive board meetings we use zoom conferencing.
3. Soft Skills/Team Leadership:
Resume lacks soft skills examples or any mention of mentoring, collaboration, or cross-functional team leadership.
No team management or mentoring experience cited, which may be expected for a senior-level role.
With the projects he has led I m sure he has the soft skills needed
4. Ai
Not a requirement but I am looking for someone interested in learning and play a big role in testing, planning and deploying Ai in our Webex environment
Call Quality Monitoring and Reporting Tools
mentoring, team leadership, or vendor management. This is required in a sr role.
emphasis on cross-functional collaboration or business support. Person in this role will need to meet, plan, and coordinate with the business on multiple projects.
Webex Contact Center and Webex Calling

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About National Computer Systems