Contact Center Software Engineer

Overview

Remote
On Site
Hybrid
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 7+ mo(s)

Skills

Recruiting
Scripting
Customer Relationship Management (CRM)
Interactive Voice Response
API
Information Assurance
Impact Analysis
Information Architecture
Preventive Maintenance
Performance Management
Project Management
Quality Management
Quantum Mechanics
Artificial Intelligence
Unit Testing
Quality Assurance
Training
Reporting
Amazon Web Services
Twilio
Genesys
Cloud Computing
Telephony
Collaboration
Mentorship
Telecommunications
ACD
FOCUS
Professional Services
Genetics
Law

Job Details

Title: Contact Center Software Engineer
Location: REMOTE (working CST hours)
Duration: Contract to hire
Work Requirements: , Holders or Authorized to Work in the U.S.


Job Description:
We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and training stakeholders.

Qualifications for Success:

  • 2-4 or more years of IVR and ACD development experience
  • 1-3 or more years of CXone Studio scripting
  • CRM integration experience
  • IVR, ACD, Self-Service, API, DFO, chat/email/omnichannel development experience required
  • IA, PM, QM, Personal Connection, and Enlighten AI experience are a plus
  • Design and development of products, features, unit testing, code reviews and resolving bugs discovered in QA process.
  • Experience working both test and development/production environments
  • Experience in training end-users on NICE CXone admin tools and reporting
  • Additional cloud telephony experience. For example, Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 telephony platform experience is a plus
  • Collaborate with stakeholders on their business requirements and convert them into NICE CXone solutions.
  • Experience mentoring others on the Telecom team
  • Ability to work independently
  • Certifications such as Core and Core+ Certified | NICE Certified Implementation Engineer (NCIE) and the ACD Administrator certification preferred
  • High School diploma or GED required

Our benefits package includes:

  • Comprehensive medical benefits
  • Competitive pay
  • 401(k) retirement plan
  • and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About INSPYR Solutions