Overview
On Site
$60 - $64 hourly
Contract - W2
Contract - Temp
Skills
Service Delivery
Preventive Maintenance
Project Management
Performance Management
Incident Management
Change Management
Problem Management
Root Cause Analysis
Recovery
IT Service Management
Delivery Management
Problem Solving
ITIL
Availability Management
Reporting
ServiceNow
IT Infrastructure
Cloud Computing
Amazon Web Services
Microsoft Azure
Collaboration
Stakeholder Management
Leadership
Decision-making
Communication
Presentations
Analytical Skill
FOCUS
Continuous Improvement
Management
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Plano, TX that is seeking a seasoned Delivery Manager to take ownership of service availability across enterprise systems. This role involves integrated management of incident, problem, change, and availability processes to ensure consistent and reliable service delivery. The ideal candidate will have a strong technical background, excellent coordination skills, and a proactive approach to continuous improvement. This role follows a fixed shift from 2 PM to 11 PM IST, and may occasionally require flexibility based on business needs.
Responsibilities:
* Provide integrated oversight of Incident Management, Problem Management, Change Management, and Availability Management processes
* Ensure services and components are designed and maintained to meet defined availability targets
* Analyze incident and problem data to identify and eliminate chronic availability issues
* Facilitate problem management calls and coordinate with internal and external stakeholders to drive root cause analysis and corrective actions
* Oversee major change reviews to minimize risk and prevent service disruptions
* Continuously improve recovery models for major incidents to ensure rapid service restoration
* Generate and deliver weekly and monthly service availability reports aligned with business needs
REQUIREMENTS:
* Bachelor's degree in Computer Science, Information Technology, or a related field (B.E/B.Tech preferred)
* ITIL certification is a plus
* 12+ years of overall IT experience
* 5+ years of experience in IT service management or delivery management roles
* Proven track record in managing service availability and leading incident/problem resolution in enterprise environments
* Experience working with global teams and managing high-impact changes
* Strong understanding of ITIL processes, especially Incident, Problem, Change, and Availability Management
* Experience with service monitoring and reporting tools (e.g., Datadog, ServiceNow, PagerDuty)
* Ability to interpret operational data and drive actionable insights
* Familiarity with enterprise IT infrastructure and cloud environments (AWS, Azure, etc.)
* Excellent coordination and stakeholder management skills
* Strong leadership and decision-making abilities
* Excellent communication and presentation skills
* Analytical mindset with a focus on continuous improvement
* Ability to manage cross-functional teams and drive consensus
* Calm and composed under pressure, especially during major incidents
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Plano, TX that is seeking a seasoned Delivery Manager to take ownership of service availability across enterprise systems. This role involves integrated management of incident, problem, change, and availability processes to ensure consistent and reliable service delivery. The ideal candidate will have a strong technical background, excellent coordination skills, and a proactive approach to continuous improvement. This role follows a fixed shift from 2 PM to 11 PM IST, and may occasionally require flexibility based on business needs.
Responsibilities:
* Provide integrated oversight of Incident Management, Problem Management, Change Management, and Availability Management processes
* Ensure services and components are designed and maintained to meet defined availability targets
* Analyze incident and problem data to identify and eliminate chronic availability issues
* Facilitate problem management calls and coordinate with internal and external stakeholders to drive root cause analysis and corrective actions
* Oversee major change reviews to minimize risk and prevent service disruptions
* Continuously improve recovery models for major incidents to ensure rapid service restoration
* Generate and deliver weekly and monthly service availability reports aligned with business needs
REQUIREMENTS:
* Bachelor's degree in Computer Science, Information Technology, or a related field (B.E/B.Tech preferred)
* ITIL certification is a plus
* 12+ years of overall IT experience
* 5+ years of experience in IT service management or delivery management roles
* Proven track record in managing service availability and leading incident/problem resolution in enterprise environments
* Experience working with global teams and managing high-impact changes
* Strong understanding of ITIL processes, especially Incident, Problem, Change, and Availability Management
* Experience with service monitoring and reporting tools (e.g., Datadog, ServiceNow, PagerDuty)
* Ability to interpret operational data and drive actionable insights
* Familiarity with enterprise IT infrastructure and cloud environments (AWS, Azure, etc.)
* Excellent coordination and stakeholder management skills
* Strong leadership and decision-making abilities
* Excellent communication and presentation skills
* Analytical mindset with a focus on continuous improvement
* Ability to manage cross-functional teams and drive consensus
* Calm and composed under pressure, especially during major incidents
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.