Help Desk/Desktop Support Specialist

Overview

On Site
Contract - W2

Skills

Microsoft Windows
Microsoft SCCM
Manufacturing
Software Support
Documentation
Training And Development
Policies and Procedures
Laptop
Computer Hardware
Management
Document Management
Corrective And Preventive Action
Remote Support
Help Desk
Regulatory Compliance
Microsoft Windows Server
Microsoft Operating Systems
Microsoft Windows 7
Change Control
Android
IOS Development
Product Support
Network+
Microsoft Certified Professional
Communication
Active Directory
PXE
DICE

Job Details

Help Desk/Desktop Support Specialist

5 days onsite in St Louis Park

Skills needed..
  • Mac, PC, Windows
  • Active Directory Experience
  • SCCM/PXE imaging experience
  • self-starter/motivator/take initiative
  • manufacturing background

Key Tasks:

  • Initial hardware and software support contact for 24x7 operation.
  • Ensure all calls are logged, properly escalated, and issues resolved.
  • Document and maintain hardware and software configurations.
  • Create and maintain support documentation.
  • Perform new employee training on pc, phone system, and basic policies and procedures.
  • Imaging and deployment of desktops and laptops to end users.
  • Support of end user hardware, software, and printer issues.
  • Follow management system procedures and Standard Work instructions.
  • Follow document control procedures (if applicable).
  • Participate in the Corrective Action System (CAR System) to help improve processes and products.
  • Participate in a regular on call rotation.
  • Work with peers, engineers, and programmers to identify/resolve issues, deploy new technology.

Experience:

  • 1 - 2 years in a desktop support/helpdesk role.
  • Experience working in a compliance driven environment.
  • Windows Server experience
  • Windows 7, 8.1, 10, and 11 desktop experience
  • Experience with change control.
  • Experience supporting Android and iOS devices.
  • Apple product support a plus.
  • A+, Network +, MCP a plus.

Required Skills:

  • Must be an intelligent and responsible individual that can serve as an effective member of a team.
  • Must be able to work in and support a fast-paced and growing environment.
  • Must have strong interpersonal and communication skills, able to interact with end-users of all levels.
  • Must be self-motivated and able to work independently and in team environments.
  • Must possess strong troubleshooting skills.

Physical Requirements:

  • Ability to lift 50 lbs. (PCs, peripherals).
  • Bending, stooping, crawling, and reaching. May require ladder, stepstool, or scissor lift use.
  • Repetitive (keyboard and mouse) motion.
  • Open office environment.
  • Regular weekend/evening/holiday work may be required.

Top three Skills:

  • Active Directory
  • SCCCM/PXE imaging
  • Self-starter/motivator

#DICE

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.