Overview
Remote
$50 - $53
Contract - W2
Contract - 12 Month(s)
Skills
Perform all Tier 2 Managed Support Services.
Required background clearances Must hold IT-2 (Department of Defense IT-2 adjudication based on a successful OPM Tier 3 investigation)
Management of all assigned incident workloads.
OSI and Cosmic Support Engineer
Job Details
OSI and Cosmic Support Engineer
Location: Remote
Duration: 9-12 Month
Implementing Client: Infosys
JD:
- Perform all Tier 2 Managed Support Services.
- Management of all assigned incident workloads.
- Create, maintain, and communicate daily, weekly, and month status reports including utilization metrics and service health metrics as directed.
- Management of all site availability and outage mitigation plans.
- Management of escalated incidents from automated monitoring and partner engineering teams
- Create, maintain, and communicate all root cause analysis for problem/change management
- Regularly and promptly update Troubleshooting Guides, other operations/process documents
- Deploy and configure service components.
- Comply with M365 Specific Security Requirements
- Manage escalated incidents from automated monitoring or from other engineering teams.
- Participation in web site/server restoration and root cause analysis as part of problem management.
- Respond to monitoring alerts and resolution within any applicable OLA or SLA for the service.
- Provide weekly and monthly scheduled reports including utilization metrics and service health metrics as directed
Required background clearances Must hold IT-2 (Department of Defense IT-2 adjudication based on a successful OPM Tier 3 investigation), FISMA, FedRamp, CJIS (Criminal Justice Information), Federal DoD clearance Must retain and maintain the clearances necessary to support escort operations in the Office 365 suite Service location United States Hour of Operation Support in PST expected.
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