Data Center Manager - Nights

Job Description

As an Oracle Data Center Manager, particularly one focused on the night shift, you will lead a team responsible for 24/7 support of Oracle Cloud Infrastructure (OCI) data centers.

This role requires a local presence to lead and manage support teams in the Chicagoland Area, specifically, Itasca, Elk Grove, and Franklin Park.

This involves managing day-to-day operations, supervising technicians, ensuring timely service delivery, and handling various service incidents. You will also be responsible for maintaining relationships between Data Center Operations and the various colocation partners we may use.

This role is a manager of multi discipline Individual contributors at scale within a Cloud Data Center space. You should be an experienced manager of diverse teams, able to navigate local customs, laws & employment directives, strong people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.

Typical functions for day to day in the role are:

• Manage the day-to-day operations of all Data Center sites under your area, in a 24/7 mission critical environment.
• Managing the day to day activities of the data center technicians in multiple locations and data halls in a 24/7 environment
• Managing installation, Field Change Orders, and hardware break/fix activities for multiple data center locations in a 24/7 environment.
• Responsible for ensuring timely delivery of services/tasks to meet project milestones.
• Working with project managers to guide their actions and provide 'on-the-ground' advice / support.
• Ensuring the quality benchmark is upheld for new sites / regions / deployments and being the gate keeper of this.
• Driving the delivery of improvements and providing detailed, concrete feedback in project reviews / lesson learned activities.
• Interacting across functional areas and teams (e.g., Engineering, Build, Site Selection, Business Operations etc.).
• Reacting to and managing any incidents that occur, driving resolution and After-Action analysis.
• Capacity expansions at all scales (rack additions, block additions, white space growth, new sites).
• Drive appropriate recruitment in your area at a fast pace, ensuring the employment of high-quality team members with a passion for excellence.
• Driving a culture of continual improvement and learning throughout everything you do.

You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn. At this level, you are given autonomy to make your own mark, drive things forward and make a difference. We expect you to help us scale and to do this collaboratively across teams, departments, and organizational silos in a streamlined manner.

Work with an elite team to implement and support pioneering Oracle technology in Cloud Data Centers. This involves working on the build out of new sites, hiring new teams and staff, working with local partners such as HR, Sales and other departments as well as vendors to Oracle.

We believe you will need to have the following experience, but we also expect you to bring your own unique experiences to the position. Not everyone is the same, and we value individual critical thinking and wide perspectives that we may not have had before.

• Negotiating and coordinating with local vendors, and will be expected to drive performance and expectations.
• Work closely with Human Resources and any local Environment Health and Safety to ensure the best possible relationship and care for Oracle employees.
• Implement processes and standard methodologies to conform to local laws, policies, and procedures.
• Grow your teams, provide progression, leadership, guidance, and training to allow them to excel.
• Participate in Talent review process, performance management, and other topics pertaining to effective people management.
• Understand how to manage IC's for the best outcome and self-sufficiency.
• Effective upwards reporting of progress, KPIs, and incidents.
• Critical thinking, and always wondering how to scale things up.
• Focus and prioritize appropriately on what is most important at any point in time and ability to task-shift rapidly.
• Working as a key partner on immovable deadline projects will also be a crucial part of the engagement.

Responsibilities

We're looking for an experienced leader, with strong people management experience, business acumen and a well-rounded IT technical abilities (at scale) to lead the teams responsible for building and supporting our cloud data centers in the Chicagoland geography. The successful candidate will have all 3 of these attributes in equal measure and be hard-working at a high level.

• Providing leadership, direction, and operational excellence within a subset of sites.
• Working at an Americas level with peers to achieve consistency and avoid site variability at all costs.
• Strong knowledge of computer hardware (Server, Storage, and Networking devices)
• Strong understanding of Break Fix activities for Server, Storage, and Networking Devices
• Ability to drive and manage escalations for rapid resolution or further escalation.
• Working with distributed teams and contributing to the success of his/her team and other related teams.
• Coaching and mentoring of individual contributors across the organization
• Growing the team by recruiting and hiring top talent in diverse marketplaces.
• Delivering expansion projects on-time with high quality.

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $80,000 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M2

About Us

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