Salesforce Business Analyst w FSL

Overview

Hybrid
$65 - $70
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Acceptance Testing
Business Process
Collaboration
Communication
End-user Training
FSL
Field Service
Process Flow
Process Mapping
Requirements Elicitation
Salesforce.com
Scheduling
Software Design
Testing
User Stories

Job Details

Job Title: Salesforce FSL Business Analyst

Location: Dallas, TX

Type: Long-Term Contract Position

Job Description:

We are seeking a Salesforce Field Service Lightning (FSL) Business Analyst to gather requirements, design solutions, and support the implementation of Salesforce FSL. The role involves collaborating with business stakeholders to understand field service processes, translating needs into functional specifications, and ensuring successful configuration and deployment. The candidate should have strong knowledge of Salesforce platform, FSL capabilities (work orders, service appointments, scheduling, dispatching), and experience in creating user stories, process flows, and testing scenarios.

Key Responsibilities:

  • Gather and document business requirements for Salesforce FSL solutions.
  • Translate requirements into functional specifications and user stories.
  • Collaborate with developers, architects, and testers during solution design and implementation.
  • Support FSL configuration including service territories, work types, service resources, and scheduling rules.
  • Conduct UAT, end-user training, and provide post-go-live support.
  • Ensure alignment with business processes and Salesforce best practices.

Qualifications:

  • 5+ years of experience as a Business Analyst in Salesforce.
  • Hands-on knowledge of Salesforce Field Service Lightning (FSL)
  • Strong skills in process mapping, requirement gathering, and stakeholder communication.
  • Salesforce certifications (FSL Consultant or Administrator) preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About LanceSoft Inc.