Overview
On Site
Depends on Experience
Full Time
Skills
Active Directory
Backup
Cabling
Collaboration
Computer Hardware
Computer Networking
Customer Service
Incident Management
Knowledge Base
Messaging
Microsoft Azure
Microsoft Certified Professional
Microsoft Office
Microsoft SCCM
Microsoft Windows
Mobile Devices
Motivation
Network
Network Design
Network Security
Printing
Recovery
Servers
Service Desk
Storage
Technical Support
Technical Training
Training
Virtualization
O365
Cloud
Azure
AWS
helpdesk
desktop
deskside
server
software
networking
MSP
Job Details
MSP IT Support Engineer
Fulltime
Dallas, Texas
We have an exciting and immediate new job opening for an IT Support Engineer to join our clients team fulltime. This role is responsible for IT support and will proactively monitor network infrastructure and respond rapidly to issues. This role will require minimal travel. This role is on-site 5 days/week.
Requirements:
- 3+ years of Desktop/Service Desk Support. (ideally with an MSP)
- Experience supporting Microsoft Windows Operating System.
- Current Microsoft Office, O365, Azure AD experience required.
- Ability to scope and drive technical problems to successful resolution.
- Possess motivation to continue developing their expertise in the areas including, but not limited to: Backup and Recovery Solutions, Enterprise Messaging & Collaboration Solutions, Active Directory, Microsoft System Center Suite, Networking, Security, Storage and Virtualization.
- Technical training and experience to include Microsoft Certified Professional certification or training.
- Possess desktop troubleshooting skills and techniques to solve complex issues (Printing, applications, networking).
- Process hardware and software service requests by coordinating user setup, installation, and upgrade tasks.
- Technical knowledge of cabling installation and troubleshooting.
- Configure and deploy workstations, servers, network hardware, and applications.
- Deploy and support mobile devices.
- Support and train the end user on proper use of software and hardware systems.
- Update incident management system with relevant notes and knowledge base information.
- Support our end users with the highest of customer service expectations.
- Occasional travel (1-3 trips per year) to support our remote locations.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.