Overview
Skills
Job Details
Title: Business Analyst (Mid-Level)
City: New York
Onsite/ Hybrid/ Remote: Hybrid (4 days a week onsite)
Duration: 12 months
*Note: Need extensive experience in Release planning and Change management.
Ability to conduct demos and tutorials across various capacities are mandatory.
What you do:
You will be part of the team delivering and rolling out the next-generation internal systems for Universal Music Group release planning. You should be comfortable being part of a cross-functional team and working with a diverse group of business stakeholders and technologists. We expect you to understand technology adoption and user experience, to be passionate about technology and the business, to keep up with the latest trends, and to collaborate with a variety of people to meet our project deliverables. As part of this team, you will define structured change methodology and lead change management activities for global labels to adopt release planning tools. You will work in service of an overall company initiative to reimagine release planning as an integrated, automated, efficient, and effective machine that can scale and flex in line with rapid, technology-driven business dynamics.
Your key responsibilities will be:
- Designing & delivering the end-to-end change management strategy for the release planning tools with our labels.
- Nurture ideas and solutions to business challenges and opportunities; Perform detailed analysis and scoping activities to develop the technical product details for new capabilities.
- Serve as our users' trusted advisor and product expert: You'll host training, onboarding, and working sessions which will meaningfully shape the future of release planning products.
- Being the 'go-to' person for expertise on how to deliver and manage the people side of change, producing communication and engagement materials and owning communication to stakeholders
- Identifying change management requirements and working closely with the Teams to create artifacts and reusable documentation.
- Conduct change impact assessments for efficiency and technology tool best practices and roadmaps.
- Creating strong strategies for embedding and reinforcing change.
- Communicate effectively across all lines of communication to achieve business objectives and project goals.
- Assisting and advising the product owner on key decisions and ensuring stories are incorporated as expected by the team.
Your Qualifications, Experience and Education:
- Bachelor's degree in business, Psychology, IT, Computer Science, or related field, or a combination of education and work experience
- Experience with software delivery, client success, and/or user research.
- Have exceptional interpersonal skills, including but not limited to, listening, written, and verbal communication skills, exceptional client-facing/consulting skills, and managing stakeholders
- You are detail-oriented, take initiative and see success as a team accomplishment
- Experience with technology transformation projects; global or at-scale project experience is a bonus
- Have experience in systems integration and migration delivery
- Have familiarity with the technical aspects of software development
- An understanding of business process modeling and user experience
- Successfully applied Agile/XP/Scrum practices
- Flexible in working practices
- Music industry or other entertainment industry participation experience is a bonus