Technical Support Engineer - Integrations (Only W2 Position)

Overview

On Site
$40 - $45
Contract - W2
Contract - 6 Month(s)

Skills

Active Directory
Authentication
Business Intelligence
Cloud Computing
Computer Networking
Data Extraction
JavaScript
LDAP
Microsoft Azure
Microsoft Windows
MySQL
Network
Product Support
ServiceNow
SSO
SOAP
Scripting
Web Services
Wireless Communication
Software Engineering
Technical Support
Relational Databases
Oracle
Python
Microsoft Office

Job Details

Title: Technical Support Engineer - Integrations (Only W2 Position)

Location: Santa Clara, CA- This position will also require onsite presence weekly on Tuesday and Thursday at the office.

Duration: 6+ Months Contract

Job ID: 36382298

Interview:

First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)

Second round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)

Final Round Optional

Overview:

  • Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.

What you will do in this role:

  • Be a Customer Advocate providing support to users/administrators of our platform
  • Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
  • Resolve technical casescreated by customers looking forhelp to understand ortroubleshoot unexpectedbehaviors or answer technicalquestions about the ServiceNowsoftware and platform.
  • Gain an understanding ofthe ServiceNow platform and allcore functionality.
  • Analyze data with aview to isolate the potentialcause of the issue.
  • Involve others toaccomplish personal and groupgoals.

What you will need to be successful in this role:

  • Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)
  • Understanding of EmailTroubleshooting (e.g. Office 365, Exchange )
  • Knowledge on WebServices (SOAP, REST)
  • Experience Data Extraction Technologies (e.g. JDBC, ODBC)
  • Hands-on experience exporting/importing data between separate systemS
  • Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
  • Hands on experience in anybi-directional, integration between two systems
  • Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Experience with relational databases (e.g. MySQL, Oracle)
  • Experience with the gathering and reading of various log files including tools like Splunk
  • Integrations gets a mix of issue types that typically center around there broad topics:

Email Configuration and Maintenance (Not just Outlook App)

SSO/Authentication (Candidate should Know who to configure the tecnologiy and how this works internally, NOT just assign or grant user/permissions).

Web Services

Scripting /Rest API

database issues

Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead, we are looking for candidates that some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time.

Work Status:

  • Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language
  • SSO and authentication, Email protocols and servers
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.