TMFORUM Customer Centricity and CX :: Remote

Position: TMFORUM Customer Centricity and CX

Location: Remote

Duration : Contract

Job Summary:

We are looking for a highly experienced Senior Consultant with a strong focus on TMFORUM Customer Centricity and Customer Experience. The role will drive impactful customer engagement strategies and experience transformation initiatives for global clients.

Responsibilities:

• Lead customer experience transformation projects aligned with TMFORUM standards and frameworks.
• Analyze business needs to develop strategies for improving customer centricity across functions.
• Facilitate workshops and training sessions on TMFORUM methodologies and CX best practices.
• Collaborate with cross-functional teams to implement customer-centric initiatives and assess their impact.
• Provide advisory on integrating CX metrics into business operations.
• Stay current with industry trends and TMFORUM updates.
• Prepare detailed reports, recommendations, and presentations for stakeholders.

Mandatory Skills:

• Deep knowledge of TMFORUM Customer Centricity and Customer Experience frameworks.
• Proven experience in CX transformation consulting.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Hands-on experience leading workshops and training on CX.

Preferred Skills:

• Experience with digital transformation and its impact on CX.
• Background in telecom or technology sectors.
• Familiarity with customer journey mapping and feedback systems.
• Ability to manage multiple projects independently.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field (Master's preferred).
• 15+ years in consulting, with a focus on customer experience and centricity.
• Hands-on experience with TMFORUM standards.
• Relevant CX certifications (preferred).