ServiceNow Functional Analyst

We are hiring for ServiceNow Functional Analyst to support our client.

Company Name: - JTSi (Johnson Technology Systems, Inc.)
Title: ServiceNow Functional Analyst
Citizenship: US Person
Position Location: Herndon, VA (Hybrid)

DESCRIPTION OF PROJECT AND TASKS:

As a ServiceNow Functional Analyst, you ll assist clients in the implementation and support of Servicenow HRSD modules throughout the project lifecycle, activities include requirements analysis, system design, configuration, testing, troubleshooting, and working with team members on activities spanning all project phases. Additional tasks include developing system requirements specifications, test plans, and detailed system architecture and system design documentation. Candidates must communicate clearly and effectively with team members/leads and clients, demonstrate strong problem-solving skills and build confidence and trust with customers and team members.

Required Skills/Level of Experience:

• Bachelor s Degree
• Experience working with ServiceNow 3 5 years
• Excellent customer relationship management skills including ability to lead requirements gathering and grooming conversations with clients 3 - 5 years
• Strong analytical skills; ability to research ServiceNow HRSD issues and provide solution recommendations 3 - 5 years
• Engage with different client audiences including working groups, leadership, and end federal product users regarding various technical and non-technical toipcs such system process improvements, requirement definition, and change management 3 - 5 years
• Capacity and willingness to learn complex business rules and apply them to system processes and support 3 - 5 years

Preferred Skills

• Experience assisting with various areas such as Org Change Management, Functional Support, Requirement identification / gathering, program management, or other technical roles of complex projects
• Experience working with ServiceNow s HRSD or ITSM Modules
• Experience working with or configuring ServiceNow s Virtual Agent (e.g. NLU or GenAI versions)
• Experience with HC Shared Services and federal clients 3 -5 years
• Work supporting federal HC process improvement initiatives in various parts of the HR life cycle for several different federal agencies 3 - 5 years.

If you are available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP on / If you do respond via e-mail ( ) please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP with your updated resume.

Established in 2003, JTSi is a Professional IT & Engineering Services provider with years of documented experience in the Information Technology and Engineering services field. JTSi has a proven track record for successfully delivering mission critical Professional services to the Government and the industry. JTSi SAP team delivers solutions to its clients by clearly understanding their core business problems. We deliver quality services at equitable rates and focus on constant improvement in all areas of our operation, austerely complying to the customer s desire. We view our-selves more as a business partner than a mere provider of consulting services. At JTSi customer is always first and partnering is our means to customer satisfaction. We do what we say!