Overview
On Site
22/hr - 25/hr
Full Time
Skills
Field Service
Customer Facing
Technical Support
Collaboration
Service Delivery
Training
Hardware Support
Computer Networking
TCP/IP
DHCP
DNS
Dragon NaturallySpeaking
J2EE
Web Servers
Microsoft Windows
Microsoft Office
PL/SQL
Database
Customer Service
Accountability
Computer Engineering
Computer Science
Job Details
We are seeking a Part-Time Field Technician to support our kiosk systems and related technologies. This dynamic, hands-on role is ideal for someone who thrives in fast-paced, customer-facing environments. The candidate will be responsible for supporting our product by acting as the liaison between the customer and other internal teams.
Main responsibilities:
This role is based out of the Phoenix airport area. Although this is a part-time job, it is anticipated that the job will require approximately 15-22 hours per week. Weekend on-call of 4 hours (2 hours Saturday and 2 hours Sunday) is paid each week, as well as any hours recorded Monday - Friday.
Airport parking fee will be re-imbursed
Main responsibilities:
- Perform on-site repairs and maintenance of airport kiosks.
- Provide immediate technical support and troubleshooting for deployed systems.
- Collaborate with Level 3 Support Teams in Canada and Atlanta.
- Deliver high-quality, customer-focused service and act as a key liaison between clients and internal teams.
- Identify opportunities to streamline support processes and improve service delivery.
- Deliver training to customers when required.
- Minimum 3 years of hands-on experience in hardware support.
- Strong understanding of PC networking and protocols (e.g., TCP/IP, AD, DHCP, DNS).
- Experience in configuration and troubleshooting of J2EE, web servers, and Windows desktop environments.
- Proficiency in Office 365 and working knowledge of Oracle/SQL databases.
- Strong customer service orientation with the ability to represent Embross professionally on-site.
- Proactive approach with a strong sense of ownership and accountability.
- Bachelor's degree in computer engineering, Computer Science, or a related field is a plus, but not required
- Membership in a recognized international professional body is an asset.
This role is based out of the Phoenix airport area. Although this is a part-time job, it is anticipated that the job will require approximately 15-22 hours per week. Weekend on-call of 4 hours (2 hours Saturday and 2 hours Sunday) is paid each week, as well as any hours recorded Monday - Friday.
Airport parking fee will be re-imbursed
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.