Operational Response Analyst

RESPONSIBILITIES:
Kforce has a client in Jacksonville, FL that is seeking a highly organized, analytical, and proactive Operational Response Analyst to support their operational readiness, incident response, and day-to-day service delivery. This role serves as a key point of coordination during operational events, ensuring issues are triaged quickly, stakeholders are aligned, and response activities are executed efficiently and accurately. The ideal candidate has strong problem-solving skills, excellent communication abilities, and experience working in fast-paced, cross-functional environments.

Responsibilities
* Monitor operational alerts, service disruptions, and incoming escalations, ensuring timely triage and resolution support
* Act as the first point of coordination during operational incidents, engaging appropriate teams and tracking progress
* Document incident timelines and actions, ensuring accurate updates to leadership and affected stakeholders
* Assist in root-cause analysis and collection of post-incident data
* Track daily operational metrics, trends, and indicators to identify potential risks or performance issues
* Analyze data from incident systems, ticketing tools, or operational dashboards to highlight patterns or concerns
* Recommend process adjustments or preventative measures based on findings
* Provide clear, timely updates during operational events, ensuring technical and non-technical audiences are aligned
* Draft and distribute incident summaries, operational reports, and notifications as required
* Maintain strong working relationships across operations, IT, business units, and leadership
* Support the development and maintenance of SOPs, escalation paths, runbooks, and operational workflows
* Contribute to continuous improvement initiatives, identifying opportunities to streamline response processes
* Ensure all operational activities are documented in compliance with internal standards

REQUIREMENTS:
* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
* Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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