Microsoft Teams Engineer

We are seeking a seasoned Microsoft Customer Engineer with deep expertise in Microsoft Teams, particularly in Teams Phone, Microsoft Teams Rooms (MTRs), and the broader Teams ecosystem. This customer-facing role demands strong communication skills and the ability to deliver technical solutions that enhance collaboration, streamline communications, and improve user experience across enterprise environments.

Key Responsibilities:

• Deploy and manage Microsoft Teams Rooms (MTRs) across various environments, ensuring optimal configuration, performance, and user experience.
• Support Teams Phone implementations, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations.
• Conduct network readiness assessments and troubleshoot call quality issues using dashboards and telemetry tools.
• Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows.
• Collaborate with customers to understand business needs and translate them into scalable Teams-based communication solutions.
• Deliver technical workshops and training sessions focused on Teams Phone, MTR deployment, and Teams usage best practices.
• Assist in licensing, configuration, and customization of Teams and related Microsoft 365 services.
• Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use.

Qualifications:

• 5+ years in customer-facing roles in Unified Communications, IT consulting, or systems architecture.
• Proven experience with Microsoft Teams Phone, including Direct Routing, SBCs, and telephony infrastructure.
• Hands-on expertise with Microsoft Teams Rooms (MTRs), including Android and Windows-based deployments.
• Strong understanding of network dependencies for Teams media flows, including firewall, IP routing, and QoS.
• Deep familiarity with Microsoft Teams as a platform, including chat, channels, meetings, collaboration tools, and administrative controls.
• Proficiency in Microsoft 365 services and PowerShell scripting.
• Experience with troubleshooting tools and workflows for Teams devices and call quality.
• Strong analytical, problem-solving, and organizational skills.

Preferred Certifications:

• Microsoft Certified: Teams Administrator Associate
• Microsoft Certified: Collaboration Communications Systems Engineer Associate
• Microsoft Teams Rooms Certified Systems & Devices (via Microsoft Teams Device Certification Program)