IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide.

Our client is looking for an Incident Manager to assist with critical incidents/events relating to various IT technology.

Tasks:

• Quickly create, escalate, triage and track customer technology related incidents
• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitors mainframe control consoles, periodically checking system performance.
• May assist with the review/validation of mainframe job control language.
• Perform deliveries as assigned

Knowledge, Skills and Abilities Required:

• Excellent communication skills necessary to collaborate with IT staff, customers and vendors
• Must be able to lift 50 pounds

Environment: What s Up Gold, Pingdom, PRTG, IBM Mainframe

NOTE: The position mandates a presence onsite; there is not work from home option. Candidate could be requested to work holidays, days, afternoons and/or midnight shifts.

Location: Pontiac, MI (On-site)

Contract: 1 year

Skills Required:

• 4+ years - Experience handling critical incidents/events relating to various IT technology. Quickly create, escalate, triage and track customer technology related incidents
• 4+ years - Experience utilizing graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• 4+ years - Experience monitoring mainframe control consoles, periodically checking system performance.
• 5 years - In-depth knowledge and expereince with MS Teams

Skills Desired A plus to have:

• Experience with What s Up Gold
• Experience with Pingdom
• Experience with PRTG
• Experience with IBM Mainframe

*** Rate depends on experience

*** Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.

*** Companies submitting candidates should only submit direct W2 employees for this position.

Please submit your resume by using the "URL" below