ServiceNow Architect

Job Family:
Digital Consulting

Travel Required:
Up to 10%

Clearance Required:
Ability to Obtain Secret

What You Will Do:

• Translate complex business requirements into technical designs and solutions using ServiceNow.
• Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices.
• Establish and enforce architectural standards, best practices, and governance for ServiceNow development.
• Provide technical expertise and guidance to the ServiceNow development team.
• Develop, configure, and enhance ServiceNow applications.
• Stay current with ServiceNow products, features, and industry trends to drive innovation.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Serve as the lead technical point of contact for clients on all matters related to ServiceNow.
• Conduct reviews of functionality developed by ServiceNow development team and perform testing.
• Lead platform upgrade activities including regression testing and reconfiguration.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.

What You Will Need:

• Once onboard with Guidehouse, new hire MUST be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance.
• Bachelor's degree is required
• Minimum SEVEN (7) years of ServiceNow experience supported by ServiceNow certifications (e.g., CSA, CIS, CAD) and experience serving in an Architect role.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls.
• Excellent verbal and written communication skills.
• Expertise in ServiceNow Modules such as GRC, SPM, and ITSM, as well as with App Engine, Service Portal, and Scoped Apps.
• Experience guiding senior level clients on ServiceNow strategy and architecture.
• Strong experience with scripting (JavaScript, Glide, AngularJS), Flow Designer, and IntegrationHub.
• Proven experience designing and implementing complex ServiceNow integrations (REST, SOAP, MID Server).
• Experience leading and mentoring junior ServiceNow team members.
• Well-rounded technology consulting experience desired, to include ability to define requirements, lead client meetings, facilitate UAT, and conduct trainings.
• Experience working in an Agile environment.
• Strong analytical, problem-solving skills.
• Ability to work effectively in a team environment.
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
• Ability to self-direct, prioritize, and manage multiple tasks and demands.
• Heightened attention to detail when developing technical solutions.

What Would Be Nice To Have:

• Experience with ServiceNow automated testing framework (ATF)
• Ability to commute to client or corporate offices within the Washington, DC metropolitan area 2-3 days per week.
• Agile, SCRUM or SAFe certifications.
• ServiceNow Certified Master Architect or Certified Technical Architect certifications.
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.