Overview
Remote
$135,000 - $150,000
Full Time
Able to Provide Sponsorship
Skills
IT Management
Collaboration
Communication
Customer Relationship Management (CRM)
FOCUS
Fluency
IT Service Management
Management
Mentorship
ServiceNow
Spanish
Technical Writing
Testing
Workflow
Business Process
ITOM Certified
Job Details
ITOM Lead TC (Technical Consultant)- CMDB + CSDM
**NOT OPEN FOR C2C-ONLY OPEN FOR W2 FULL TIME SEEKERS
LOCATION:- REMOTE (CST working hours)
Our client is seeking a strong ITOM Lead TC with Discovery, CMDB and CSDM. The consultant would be supporting workshop sessions, refining stories, demo solution, configuring solution and provide advisory support.
Key Responsibilities:
- Lead the design, configuration, and implementation of ServiceNow CSM modules
- Understand historical processes and workflows to ensure proper integration and transition
- Customize CSM applications, workflows, and integrations based on business requirements
- Collaborate with business and technical stakeholders to gather requirements and deliver solutions
- Provide technical leadership, best practices, and mentorship across the implementation team
- Support testing, troubleshooting, and deployment activities
- Prepare and maintain technical documentation
Required Skills & Qualifications:
- 5 8 years of experience in ServiceNow development and implementation, with a strong focus on CSM
- ServiceNow certifications required (Administrator, CSM Implementer, or equivalent)
- Solid understanding of ITSM, CRM processes, and customer-centric workflows
- Strong hands-on experience configuring ServiceNow applications and modules
- Ability to work independently in a remote setting and manage timelines effectively
- Excellent communication and collaboration skills in multicultural environments
- ITOM Certified (Must Have)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.