Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - 3 Month(s)
No Travel Required
Skills
Computer Hardware
IP
Load Balancing
Service Desk
VBScript
TCP/IP
System Administration
Job Details
IT Support Analyst Vancouver, BC, Canada
Contract to hire | Onsite
Key Responsibilities
- Act as the first line of support for IT issues (hardware, software, networking, accounts, and applications).
- Support onboarding and offboarding, including laptop setup (Windows & Mac), account provisioning, and training.
- Provide high-touch support for executives and priority users.
- Maintain, configure, and troubleshoot laptops, mobile devices, video conferencing equipment, and office IT systems.
- Escalate complex issues to Level 3/Global IT when needed, ensuring timely resolution.
- Manage tickets through the IT Service Desk while meeting SLA and quality standards.
- Assist with inventory management (laptops, peripherals, and software licenses).
- Contribute to IT documentation, SOPs, and knowledge base articles.
- Participate in IT projects such as security rollouts, office upgrades, and global initiatives.
Essential Requirements
- Bachelor's degree in computer science, information systems, information security, or equivalent work experience
- Minimum 6+ years of experience in the IT industry
- Minimum 5+ years of Windows and Mac System Administration experience
- Understanding of load balancing, TCP/IP, and basic networking skills (IP, DNS, HTTP)
- Minimum 3+ years of experience managing enterprise productivity and collaboration systems such as Microsoft O365, Google Workspace, Slack, Zoom, and Enterprise Device Management Platforms.
- Fluent in English
Desirable Requirements
- Experience with parsing and scripting languages such as Powershell, VBScript, SQL Scripting, and Python
- 1+ years of hands-on cloud experience (AWS or Azure preferred), including cross-region deployment
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