Project Manager (Non-IT) - F2F Interview

JOB TITLE Project Manager II (Non-IT)

Are we looking for local or non-local candidates? Local

If local, will they need to be on site? Hybrid? Hybrid

Tell us about your department:

The Customer Relationship Management (CRM) team is responsible for managing the communication and content strategy for email, text messaging, push notifications, message center inbox, and direct mail. Customers receive these communications throughout their shopping journey to provide information, inspiration, and assistance during product and service discovery, as well as support during the purchase and post-purchase stages. CRM ensures that customers receive relevant and timely messages. The effectiveness of these messages is tracked and measured to ensure that appropriate messages are delivered to the correct customer segments.

Communications may be intended for marketing purposes in the early stages of the shopping journey or they may be transactional. The team primarily focuses on transactional communications that customers receive at the time of product or service purchase and thereafter. For example, communications are generated for actions such as making a purchase or return, placing or canceling an order, scheduling repairs or deliveries, or enrolling in a subscription.

Project Description:

Almost every project is different, although we have a process framework to guide planning that involves scoping, requirements gathering, creative reviews, stakeholder reviews, handoffs to creative teams and development, testing and measuring results.

Position Summary/Job Description:

Partners from across the enterprise request new communications and updates to existing ones. The team's responsibility is to understand the objectives, goals, and gaps of these requests in order to create communication solutions that meet their needs and the needs of our customers. Our team collaborates with technical product owners, business teams, sometimes creative/copywriters, and operational partner teams to develop and deliver communications. This role does not involve creative design, copywriting, or coding/communication development, but it is responsible for providing the requirements and instructions for implementing the communication strategy, as well as overseeing communication performance and analytical insights.

Skills Overview:

What are the top five skills and number of years of experience required to perform this job?

The ideal candidate must:

• Have a strong aptitude for critical thinking, active listening, connecting concepts, and problem solving
• Be highly organized and detail oriented
• Have ability to manage multiple projects and meet deadlines for deliverables
• Works independently yet leverages leader as necessary
• Works well with others to gather inputs, ensure accuracy of inputs and transcribe requirements into actional documentation for development.

What are some preferred/nice to have skills the manager is looking for?

• Be highly adaptable and flexible due to regular change and ambiguity
• Works with data software and project management tools.
• Be proficient in Excel
• Have strong analytical skills to identify areas of strength and opportunity
• Strong communication skills and high level of diplomacy.

Interview Process Overview:

Open to suggestions, but a panel interview either video or in person; with in-person being preferred.