ServiceNow Architect/Lead

ServiceNow Architect/Lead

Job Description :
We are looking for a hands-on ServiceNow Architect to assess the current state of our multi-tenant ServiceNow platform and lead the design of scalable, secure, and efficient solutions. This role requires a strategic thinker who can evaluate platform capabilities, identify gaps, and define a high-impact task list that drives maturity, automation, and reusability across the ecosystem.
As the platform architect, you will reimagine and rebuild solutions using native ServiceNow capabilities wherever possible, extending the platform thoughtfully when needed. Your focus will include enhancing tenant isolation, optimizing data models and workflows, and establishing repeatable, modular design patterns to support sustainable growth.
A strong understanding of user and identity management best practices is essential, particularly in environments that integrate with customer systems such as Azure AD, LDAP, or SAML/SSO. You will define secure onboarding strategies, tenant-aware access models, and robust role-based access controls.
This is a unique opportunity for someone who excels at platform modernization, process improvement, and enterprise-scale architecture-bringing deep technical knowledge in domain separation, integration architecture, OAuth, SCIM, and API management.

Must be based in the U.S. and able to work Central Time Zone hours

Responsibilities :

• Design and architect scalable, maintainable, and high-performing ServiceNow solutions across modules like ITSM, ITOM, CMDB, SecOps, and custom applications.
• Lead ServiceNow roadmap development and help define governance for platform usage.
• Partner with business stakeholders to gather requirements, define solution architecture, and ensure alignment with enterprise strategies.
• Create and maintain architectural diagrams, data models, and integration blueprints.
• Provide technical leadership and mentoring to developers and admins on best practices.
• Evaluate new features, plugins, and integrations and make recommendations for adoption.
• Ensure platform security, compliance, performance, and scalability through proper design.
• Oversee complex integrations with third-party systems using APIs, MID servers, and IntegrationHub.
• Lead design review sessions and ensure development aligns with architectural standards.
• Manage upgrades and ensure backward compatibility of customizations and integrations.
• Collaborate with ServiceNow product managers, business analysts, and enterprise architects.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).
• 7+ years of experience working with ServiceNow, including at least 3 years as an Architect.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in at least one module (ITSM, ITOM, etc.).
• Strong understanding of ITIL frameworks and processes.
• Proven experience with ServiceNow application development, scripting, and workflows.
• Experience designing and integrating ServiceNow with enterprise systems (e.g., Active Directory, CMDB, Monitoring Tools, HR Systems).
• Deep knowledge of platform architecture, MID servers, ACLs, and service portal design.
• Excellent communication, leadership, and problem-solving skills.

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD) or Certified Technical Architect (CTA).
• Experience with Agile or DevOps methodologies.
• Exposure to AI/ML capabilities within ServiceNow (e.g., Predictive Intelligence).
• Familiarity with cloud platforms like AWS, Azure, or Google Cloud Platform.

Wage Range :
The annual starting salary for this position is between $ 116,250-170,500
annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date : This posting is anticipated to remain open until July 29 2025

Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.