End User Services Specialist - Onsite

Title: End User Services Specialist - Onsite

Mandatory skills:

Information Technology,
technical support, operational support, administrative support,
IT-related End User provisioning, support Devices,
non packaged software, purchased products, developed applications,
change management approvals,
technical support end users, answering questions, troubleshooting problems, providing general assistance,
end user hardware, corporate standard software, knowledge management standards

Description:

Job Profile Summary:
Provides technical, operational and administrative support for IT-related End User provisioning and support Devices

Job Responsibilities:
Performs manual installation of non-packaged software, which includes both purchased products and internally developed applications. Ensures appropriate change management approvals are in place prior to deployment
Manage multiple assignments and problems in an environment of continually changing priorities while keeping end users and management informed of progress along the way.
Provides timely and effective technical support to end users, answering questions, troubleshooting problems, and providing general assistance in the use of end-user hardware and corporate-standard software.
Documents technical issues and their resolution, in accordance with incident and knowledge management standards.

Job Qualifications:

Education:
Associate's degree in Information Systems or a related field or equivalent years of experience is required. Equivalent years of experience are defined as 2 years of professional experience.
2 years - Experience in Information Technology required

Skills\Certifications:
Proven analytical and problem solving skills and ability to perform non-routine analytical tasks
Proficient oral and written communication skills
Proficient interpersonal and organizational skills
Exceptional time management skills

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008