EMERGENCY COMMUNICATIONS ENG

UNIVERSAL Technologies is seeking a Telecommunications Engineer Emergency Communications with experience supporting telecommunications services, emergency infrastructure, and networked communication systems. The selected candidate will oversee vendors, troubleshoot complex routing issues, support critical systems such as 911 call delivery, and assist with system validation and asset management.

WHO WE ARE: UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems that significantly improve our clients' IT performance. We work across the IT spectrum, including Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High-Level System Architecture.

We take pride in building long-term partnerships with our clients and consultants through transparent communication, exciting projects, and supportive career development.

WHAT WE OFFER:
Our W2 employees can expect the following benefits:

• Competitive pay
• Health/Dental Insurance
• Group Life Insurance
• 401K
• HSA/FSA
• Pre-Tax Transportation Program
• Generous Paid Time Off/Holiday Policy

MANDATORY SKILLS/EXPERIENCE: Candidates who do not meet the following requirements will not be considered.

• 8+ years of experience working in a data center or in the field supporting related work
• 4+ years of experience in network support and LAN/WAN troubleshooting
• 4+ years of experience in communications routing, transport, and delivery (Wireline, Wireless, VoIP)
• 4+ years of experience using documentation tools (e.g., MS Excel, Visio, Word)
• Working knowledge of networking hardware and topologies
• Familiarity with telecommunications cabling standards, including ability to pull and terminate cabling
• Working knowledge of computing systems and hardware
• Experience terminating and activating LEC circuits
• Ability to perform physical tasks related to installation and maintenance
• Ability to follow detailed technical documentation
• Willingness to travel within the NYC region to meet customer SLAs
• Availability for on-call work, after-hours support, and weekends as required

PREFERRED SKILLS/EXPERIENCE:

• Bachelor's degree in Computer Science or related field
• Strong oral, written, and presentation communication skills
• Experience with emergency communications systems, infrastructure, and applications
• Knowledge of E911 call routing, selective routing, trunking, and location-based routing
• Familiarity with DMS, ACD systems, ANI/ALI functionality, and 911 Call Handling Systems
• Understanding of land-mobile radio systems, including P25 conventional and trunked networks
• Knowledge of NG9-1-1 ESInet call routing
• Understanding of SMS, RTT, TCC routing, and SMS aggregation
• Experience with GIS and other location-based identification systems

SCOPE OF SERVICES:

• Provide oversight for vendors supporting emergency communications and telecom infrastructure
• Coordinate with 911 Originating Service Providers, emergency centers, and regional jurisdictions
• Deploy, rack, cable, configure, and test Emergency Communications network infrastructure
• Provide technical support for E911, NG911, and TT911 systems including inbound/outbound SMS, MMS, and RTT
• Provide oversight for ESInet and Public Safety Unified Communications systems
• Support critical communication points such as alarm relays, automated 911 triggers, and telematics
• Investigate and triage service and infrastructure incidents, identifying root cause and applying fixes
• Provide technical support for test environments and validation within the 911 lab
• Perform Emergency Communications technology asset management and support

UNIVERSAL Technologies is an Equal Opportunity Employer.