Oracle CRM Administrator

Job Title: CRM Administrator / Project Coordinator
Location: Atlanta, GA (Hybrid Onsite )
Duration: 8+ Months (Potential Extension)
Local candidates only
Interview Mode: Web Cam or In-Person

Position Overview
We are seeking a skilled CRM Administrator / Project Coordinator with experience in Oracle Service Cloud and medium-scale project coordination. In this dual role, you will be responsible for managing and optimizing the CRM platform while coordinating cross-functional projects to ensure timely delivery, quality, and operational efficiency.

Key Responsibilities

CRM Administration

• Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys, campaigns, and permissions.
• Perform testing and verification for custom code, vendor software releases, patches, and add-ons.
• Collaborate with contact center staff and business analysts to identify and implement operational improvements and system enhancements.
• Coordinate with technical teams (developers, DBAs, system administrators) to ensure system availability and execute business continuity tests.
• Manage data integrity including imports, migrations, integrations, and cleanup.
• Provide application administration, troubleshooting, and support for IT projects and systems, including code migration, change control, and application security.
• Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.

Project Coordination

• Coordinate project timelines, deliverables, and resources across multiple teams.
• Maintain project documentation such as Business Requirement Documents (BRDs), test plans/results, project plans, and meeting notes.
• Schedule and facilitate project meetings to ensure updates and timely resolution of issues.

Required Skills & Qualifications

• Strong proficiency in CRM administration, data management, reporting tools, campaigns, surveys, and Intelligent Advisor.
• Strong proficiency in HTML, CSS, and JavaScript.
• Effective written and verbal communication skills.
• Strong interpersonal, analytical, and organizational skills.
• Familiarity with project management tools (e.g., Jira, Trello, Confluence, Asana).
• Advanced Microsoft Office skills, especially Excel, Word, and PowerPoint.

Minimum Requirements

• 2 3 years of CRM administration experience (Oracle Service Cloud preferred, Salesforce or Microsoft Dynamics acceptable).
• 1 2 years of project coordination or project management experience.

Preferred Qualifications

• Prior experience working in the public sector.