Overview
On Site
$30 - $30 hourly
Contract - W2
Contract - Temp
Skills
Tier 1
Remote Support
Customer Experience
Computer Hardware
Tablet
Microsoft Windows
Active Directory
Asset Management
Inventory
Hardware Support
Management
Onboarding
Inventory Management
Laptop
Customer Service
JIRA
Issue Tracking
SIM
SSO
AV
Audiovisual
Master Data Management
Mobile Device Management
Meraki
Vulnerability Management
Network+
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Support in Miami, FL.
Summary:
We are currently looking for a Tier 1 Desktop Support Tech managing Onboarding and Offboarding. This role is crucial to enhancing our customer experience and maintaining our hardware inventory. The ideal candidate will be responsible for getting hardware configured, including managing laptops, tablets, and phones through MDM device management. The candidate should be adept at handling both Windows and Mac systems, with experience in Okta, SIM SSO, and Active Directory (AD) support.
One of the key aspects of this role is solid customer service experience, as the candidate will need to de-escalate situations effectively and provide exceptional support. They should also be able to step in wherever necessary and work collaboratively with the team, ensuring smooth operations. The role includes managing inventory using Snipe IT for asset management and inventory tracking. An important aspect of this role is the on-call rotation, which occurs once every couple of months and pertains to hardware support, though it is rarely used.
REQUIREMENTS:
* Experience with ticketing systems like Jira is essential to handle support requests efficiently
* Expertise in patch and vulnerability management to ensure our devices are secure and up to date
Tier I:
* Device Management - most important
* Provisioning - most important
* Onboarding/offboarding
* Provisioning accounts
* Inventory Management of devices (phones, laptops)
* Customer Service skills; People person
* De-escalation
* Jira/ticketing system
* Snipe for inventory
* Admin - Okta, SIM SSO
Nice to Have:
* AV/Conference Room - experience
* MDM - InTune, Meraki, Jampf
* Patch or Vulnerability Management - pushing updates
* Network + or familiarity would be a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Desktop Support in Miami, FL.
Summary:
We are currently looking for a Tier 1 Desktop Support Tech managing Onboarding and Offboarding. This role is crucial to enhancing our customer experience and maintaining our hardware inventory. The ideal candidate will be responsible for getting hardware configured, including managing laptops, tablets, and phones through MDM device management. The candidate should be adept at handling both Windows and Mac systems, with experience in Okta, SIM SSO, and Active Directory (AD) support.
One of the key aspects of this role is solid customer service experience, as the candidate will need to de-escalate situations effectively and provide exceptional support. They should also be able to step in wherever necessary and work collaboratively with the team, ensuring smooth operations. The role includes managing inventory using Snipe IT for asset management and inventory tracking. An important aspect of this role is the on-call rotation, which occurs once every couple of months and pertains to hardware support, though it is rarely used.
REQUIREMENTS:
* Experience with ticketing systems like Jira is essential to handle support requests efficiently
* Expertise in patch and vulnerability management to ensure our devices are secure and up to date
Tier I:
* Device Management - most important
* Provisioning - most important
* Onboarding/offboarding
* Provisioning accounts
* Inventory Management of devices (phones, laptops)
* Customer Service skills; People person
* De-escalation
* Jira/ticketing system
* Snipe for inventory
* Admin - Okta, SIM SSO
Nice to Have:
* AV/Conference Room - experience
* MDM - InTune, Meraki, Jampf
* Patch or Vulnerability Management - pushing updates
* Network + or familiarity would be a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.