Corporate IT Technician

Location

Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

The IT Technician is responsible for delivering high-quality technical support and service desk operations within the corporate office. This role ensures seamless technology onboarding for new hires, provides expert troubleshooting for C-suite executives, and maintains the integrity and availability of all IT systems.

This position is located in Dallas, TX and is in office Monday - Friday.

Responsibilities

• Coordinate with HR and department managers to deliver a seamless onboarding experience.
• Responsible for all aspects of new hire IT setup: provisioning hardware, configuring accounts, installing required software, and ensuring access to corporate systems.
• Provide prioritized, confidential, and expert troubleshooting for C-suite and senior leadership, ensuring minimal disruption to business operations.
• Maintain discretion and professionalism when handling sensitive executive requests.
• Provide technical support on all computer systems in the corporate office.
• Install and configure computer hardware and software, maintaining the latest version of service packs.
• Assist with troubleshooting software issues related to Microsoft O365, Adobe Acrobat, and other hospitality specific applications.
• Ensure proper operation of IT equipment while troubleshooting hardware or software issues.
• Remain abreast of changes in user, system software, and hardware requirements.
• Troubleshoot network and system problems; diagnose system problems, recommend, and implement solutions or escalate as needed.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Maintain operational, configuration, or other procedures.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

Qualifications

• Previous hospitality, healthcare, or retail experience is plus.
• Bachelor's Degree in Computer Science OR minimum of 2 years of relevant IT experience.
• Preferred Experience: Opera PMS, Micros POS, Networking, Microsoft O365.
• Knowledge in hardware troubleshooting, software installation, telephone, and voicemail system installation.
• Strong knowledge of Windows OS, Office 365, networking, and remote support tools.
• Experience supporting senior leadership and handling confidential information.
• Excellent troubleshooting, communication, and customer service skills.
• Attention to detail and excellent organizational skills.
• This role may require on-call duties and occasional off-hours work for critical issues or executive support.
• Certifications such as A+, Network+, or Microsoft a plus.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to