ServiceNow Developer - LLJP00001769

Job Title: ServiceNow Developer

Job Location: Lexington MA 02420 (Remote)

Onsite Requirements:

• Experience with ServiceNow architecture and common development components


• Experience with ServiceNow Development


• Experience with ServiceNow Platform support and troubleshooting of user-reported issue

Job Description:

Primary Duties & Responsibilities:

1. ServiceNow Development & HRSD Implementation (50%)

• Develop and maintain applications, workflows, forms, and integrations using the ServiceNow platform, with a focus on HRSD features such as Case Management, Lifecycle Events, and Employee Center.


• Collaborate with HR stakeholders to understand service needs and translate them into technical solutions.


• Design scalable, reusable configurations following ServiceNow best practices and HR data privacy standards.

1. HR Process Optimization & Platform Strategy (25%)

• Act as a technical advisor to the HRIS team and HR functional areas on capabilities of the ServiceNow platform.


• Identify opportunities to improve or automate HR processes, and help prioritize use cases based on impact and feasibility.


• Stay current on ServiceNow HRSD capabilities and contribute to the roadmap for HR technology modernization.

1. Platform Support, Documentation, and Enablement (25%)

• Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues.


• Document technical solutions, configurations, and user guides as part of an internal HRIS knowledge base.


• Help build internal capability through training and informal mentoring of HR team members on platform use and potential.

Position Scope:

Department & Reporting:

• This position is housed within the Human Resources Department and reports directly to the HRIS Manager.

Collaboration:
The developer will work closely with:

• HRIS Team - Business/Systems Analysts, Software Developers, System Administrators


• HR functional teams (Benefits, Talent, Employee Relations, etc.)


• ISD Enterprise Service Management (ESM) team for platform alignment


• External vendors and ServiceNow support as needed

Supervisory Responsibilities:

• None directly.


• Financial Responsibilities:


• No budget authority, but may assist in vendor/license evaluation or renewal planning.

Qualifications:

Required:

• Bachelor's degree in Computer Science, Information Systems, or related field - or equivalent experience


• 3+ years of experience in ServiceNow development across modules such as ITSM, CSM, or custom applications


• Ability to gather and translate business requirements into technical solutions


• Solid understanding of ServiceNow architecture and common development components (e.g., Flow Designer, Script Includes, Business Rules, ACLs)


• Strong interpersonal and communication skills, especially in a collaborative, cross-functional environment

Preferred:

• Experience with ServiceNow HRSD or related employee service delivery use cases


• Familiarity with HR processes and sensitivity to handling confidential employee data


• ServiceNow certification(s), particularly Certified Application Developer or HRSD Implementation Specialist


• ITIL Foundation certification


• Experience working in a regulated or secure environment (e.g., government, healthcare)
  
  

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.


• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.


• This client is a US Federal Government contractor and is legally required to hire s.