Manager - Datacenter & Endpoint Support

Location: Denver, CO

Schedule: Fully Onsite

Type: Full-Time, Direct Hire

Reports To: Director of Information Technology

Salery Range: $100k - $135k per year (depending on experience), Bonus eligible

We are seeking a highly motivated and experienced Manager of Datacenter and Endpoint Support to lead a team responsible for the stability, security, and performance of our datacenter infrastructure and end-user computing environment. This role combines strategic planning with hands-on technical leadership to ensure seamless IT operations across the organization. The ideal candidate will have a strong customer service focus while maintaining data security.

Key Responsibilities:

Datacenter Operations

• Oversee the daily operations of Hybrid on-premises and cloud-based datacenter environments.


• Ensure high availability, disaster recovery, and data backup strategies are in place and tested.


• Manage server virtualization platforms (VMware, Nutanix), operating systems, and storage solutions.


• Collaborate with cybersecurity team to enforce security best practices and compliance.

Endpoint Support

• Lead the desktop support team in delivering high-quality technical support to end users.


• Manage endpoint lifecycle, including procurement, deployment, patching, and retirement.


• Maintain inventory including par stock, storage, and disposal of equipment.


• Implement and maintain endpoint management tools (e.g., ServiceDesk, Intune).


• Supervise Mobile Device Management processes and procedures.


• Provide support for approved desktop applications (M365, Adobe, etc)


• Develop and enforce IT support policies, SLAs, and documentation standards.

Leadership & Strategy

• Hire, mentor, and develop a high-performing technical team.


• Manage budgets, vendor relationships, and service contracts.


• Participate in IT strategic planning and contribute to enterprise technology roadmaps.


• Monitor KPIs and generate reports on system performance and support metrics.

Qualifications:

Required:

• 7+ years of progressive IT experience, including 3+ years in a leadership role.


• Bachelor's degree in Computer Science, Information Technology, or related field.


• Strong knowledge of datacenter technologies, networking, and desktop support.


• Experience with virtualization, cloud platforms (Azure, Nutanix), and enterprise IT tools.

Preferred:

• ITIL, CompTIA, or Microsoft certifications.


• Demonstrates an understanding of IT Security Compliance (ISO/IEC 27001, PCI, SOX).


• Familiarity with automation and scripting (PowerShell, Python).

Soft Skills:

• Excellent communication and interpersonal skills.


• Strong problem-solving and decision-making abilities.


• Ability to manage multiple priorities in a fast-paced environment.

Working Conditions:

• Full-time in our Denver Headquarters office with on-call responsibilities.


• Requires occasional travel to other company locations or vendor sites.

Benefits:

Medical, Health Savings Account, Dental Insurance, Vision Insurance

Flexible Spending & Dependent Care

Life & Accidental Death & Dismemberment Insurance

Short-Term Disability & Long-Term Disability

Accident & Critical Illness Insurance

Life Assistance Program 24/7

Identity Theft Protection

Money Coaching

Will Preparation Services

Travel Protection Services 24/7/365

401(k) - 3% employer match

10 holidays

PTO - 3 weeks

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.