IT - Digital Experience Product Owner 2

Overview

On Site
$56.6 hr
Contract - Independent
Contract - W2
Contract - 6+ mo(s)

Skills

SKILLS TO BE ASSIGNED

Job Details

Product Owner - AI Initiatives, Digital Experience
Hartford , CT
$50-$55.00/HR on W2 , DOE
6 months with possible extension

Overview:
We are seeking a dynamic and forward-thinking Product Owner to lead our Artificial Intelligence (AI) initiatives within the Digital Experience team. This full-time, temporary role will be responsible for driving AI discovery, exploration, and execution across digital channels, with a focus on enhancing customer experience, operational efficiency, and competitive differentiation.

Key Responsibilities:
AI Strategy & Execution
* Lead the identification, prioritization, and execution of AI use cases across digital experience.
* Evaluate and pilot AI tools and technologies, including those supporting UX, content, and personalization.
* Develop scalable frameworks for AI implementation and governance.
Customer Behavior & Market Intelligence
* Analyze evolving customer behaviors and expectations in digital shopping and servicing.
* Track search-related trends and their impact on digital engagement and conversion.
* Conduct competitive research and intelligence to benchmark AI and digital strategies.
* Translate insights into actionable recommendations for innovation and differentiation.
AI Champion & Enablement
* Serve as the internal AI Champion for the Digital Experience team.
* Build and maintain a Test & Learn Library of AI experiments and outcomes.
* Host regular knowledge-sharing sessions (e.g., Lunch & Learns ) to promote AI literacy and experimentation.
* Investigate and recommend AI-powered UX tools (e.g., AI crawling for usability insights).
* Define and document best practices for prompt engineering, user story refinement, and feature development.
* Establish consistent must-do AI practices across the team.
Thought Leadership & Governance
* Develop a forward-looking AI Point of View (e.g., agentic experiences, future of websites).
* Collaborate on the creation of AI guardrails, especially for conversational interfaces and chat experiences.
* Ensure ethical, responsible, and privacy-conscious use of AI technologies.

Qualifications:
* 5+ years of experience in project management, digital strategy, or innovation roles.
* Strong understanding of AI/ML concepts, tools, and applications in digital experience.
* Proven ability to lead cross-functional initiatives and manage multiple priorities.
* Excellent communication, facilitation, and stakeholder management skills.
* Experience with customer journey mapping, UX research, or digital analytics.

Preferred:
* PMP, Agile, or Scrum certification.
* Familiarity with tools like ChatGPT, Adobe Sensei, Salesforce Einstein, or similar.

Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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