Overview
On Site
Contract - W2
Contract - 6 Month(s)
Skills
Windows
Service Desk
Technical Support
Job Details
System Administrator - Morrisville NC
We have an immediate long-term opportunity with one of our prime clients for a position of System Administrator / Service Desk L1 to work at Morrisville NC (onsite)
Job Description
- Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow).
- Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support.
- Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP.
- Support Microsoft 365 applications-Outlook, Teams, OneDrive, SharePoint-covering login errors, sync issues, and basic configuration.
- Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems.
Eligibility, Knowledge, Skills & Experience
- 1 5 years in a Service Desk or in an IT Support role.
- Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting.
- Phone support experience is mandatory.
- Experience in Technical helpdesk or technical call center support is required.
- Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
- Familiarity with ticketing tools like ServiceNow or Jira Service Management.
**ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2**
For immediate consideration, please contact:
Karthik B
PRIMUS Global Services
Phone: (972) 8615-173
Email:
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